DOCUMENT:Q314590 30-JUN-2002 [automap] TITLE :Automap: Err Msg: Registry Information Was Not Copied... PRODUCT :Microsoft Automap PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Streets and Trips 2001 - Microsoft MapPoint 2001 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to use Microsoft Streets & Trips or Microsoft MapPoint, you may receive an error message similar to the following: Your registry settings for this application were not copied correctly. To correct these settings, run setup again for this application from the location where you originally installed it. CAUSE ===== This behavior can occur when the installation is not completed successfully. RESOLUTION ========== To resolve this issue, follow these steps in the order in which they are presented. Uninstall the Program --------------------- 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. On the Install/Uninstall tab, click the program, and then click Add/Remove. 4. Follow the prompts to uninstall the program. Start Your Computer with a Clean-Boot Procedure ----------------------------------------------- Use the appropriate method for your version of Microsoft Windows. Microsoft Windows XP: For additional information about how to clean boot in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base: Q310353 How to Perform a Clean Boot in Windows XP Microsoft Windows Millennium Edition (Me): 1. Click Start, click Run, type "msconfig" (without the quotation marks) in the Open box, and then click OK. 2. On the General tab, click "Selective startup". 3. Click to clear all of the check boxes under "Selective startup". 4. On the "Startup" tab, click to select the *StateMgr check box. 5. Click OK. When you are prompted to restart your computer, click Yes. After the computer restarts, Click Start, click Run, type "msconfig" (without the quotation marks) in the Open box, and then click OK. IMPORTANT: Examine the General tab to make sure that the check boxes that you cleared are still cleared. If none of the check boxes are selected, proceed to the next method. If you see a selected, unavailable check box (it appears dimmed and has a check mark in it), your computer is not truly clean-booted and you may require assistance from the manufacturer of the program that is listed next to the selected, unavailable check box. Microsoft Windows 98: 1. Click Start, click Run, type "msconfig.exe" (without the quotation marks) in the Open box, and then click OK. 2. On the General tab, click Selective Startup, and then click to clear the following check boxes: - Process Config.sys File - Process Autoexec.bat File - Process Winstart.bat File (if available) - Process System.ini File - Process Win.ini File - Load Startup Group Items 3. Click OK, and then restart your computer when you are prompted to do so. Microsoft Windows 95: 1. Restart your computer. When the Starting Windows 95 dialog box is displayed, press F8, and then choose Step-By-Step Confirmation from the Startup menu. 2. When you are prompted, load the following items (if you are prompted to load any other items, press N): - Dblspace driver. - Himem.sys. - Ifshlp.sys. - Dblbuff.sys. - Windows 95 graphical user interface (GUI); choose to load all Windows drivers. NOTE: Windows 95 does not require the Config.sys and Autoexec.bat files, but some tools installed on the computer may require them. You should never rename the Config.sys and Autoexec.bat files until you perform a successful interactive boot to verify that they are not needed. Reinstall in New Folder ----------------------- Follow these steps: 1. Insert the disc in the CD-ROM drive. 2. Click Next twice. 3. In the "Install to" box, change the default path by changing the folder name, and then click Next. 4. Choose your installation type, click Next, and then click Install. Restart Computer Normally ------------------------- Use the appropriate method for your version of Windows. Windows 95: Restart the computer. Windows 98: 1. Click Start, click Run, type "msconfig" (without the quotation marks) in the Open box, and then click OK. 2. On the General tab, click Normal Startup, and then click OK. 3. When you are prompted to restart your computer, click Yes. Windows Me: 1. Click Start, click Run, type "msconfig" (without the quotation marks) in the Open box, and then click OK. 2. On the General tab, click "Normal startup". 3. Click OK. Click Yes when you are prompted to restart your computer. Windows XP: 1. Click Start, click Run, type "msconfig" (without the quotation marks) in the Open box, and then click OK. 2. On the General tab, click "Normal Startup - load all device drivers and services". 3. Click OK. Click Restart when you are prompted to restart your computer. Create a New User Account and Install the Program in the New Account -------------------------------------------------------------------- 1. Click Start, and then click Control Panel. 2. Click User Accounts. 3. Click "Create a New Account". 4. When you receive the prompt, type the name for the new user, and then click Next. 5. On the "Pick an Account Type" page, click Computer Administrator, and then click Create Account. 6. Log off Windows. 7. Log on as the new user whom you created in steps 1 through 5. 8. Insert the Microsoft Streets and Trips Setup CD-ROM or the MapPoint Setup CD-ROM into the CD-ROM or DVD-ROM drive, and then follow the instructions on the screen to install the program. MORE INFORMATION ================ For additional information about clean-boot procedures, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q243039 How to Perform a Clean Boot in Windows 95 Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98 Q267288 How to Perform a Clean Boot in Windows Millennium Edition Q310353 How to Perform a Clean Boot in Windows XP Additional query words: ====================================================================== Keywords : kberrmsg kbimu Technology : kbHomeProdSearch kbExpediaSearch kbMapptSearch kbMapPoint2001 kbExpediaStreets2001 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.