DOCUMENT:Q147404  08-NOV-2001  [homemm]
TITLE   :Err Msg: <Program> Setup Was Not Completed Successfully
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:1.0,4.5a,95
OPER/SYS:
KEYWORDS:kberrmsg kbsetup kbimukbfaq

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The information in this article applies to:

 - Microsoft Bookshelf 1996-97 for Windows 
 - Microsoft Close Combat for Windows 1.0 
 - Microsoft Encarta Encyclopedia 99 
 - Microsoft Encarta 98 Encyclopedia for Windows 
 - Microsoft Encarta 96 Encyclopedia for Windows 
 - Microsoft Money 99 
 - Microsoft Money 98 
 - Microsoft Works, version 4.5a 
 - the operating system: Microsoft Windows 98 
 - the operating system: Microsoft Windows 95 
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SYMPTOMS
========

When you attempt to install one of the programs listed in the applies to section
of this article, you may receive the following error message:

   <Program> Setup was not completed successfully

where <program> is the name of the program you are attempting to install.

CAUSE
=====

This behavior can occur if one or more of the following files are missing,
damaged, or the incorrect version.

 - Dciman.dll
 - Dciman32.dll
 - Msvfw32.dll

RESOLUTION
==========

To resolve this issue, replace all three files on the hard disk with the
original files from the Windows CD-ROM or disks. To do this, follow these
steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "dciman.dll" (without the quotation marks), and then
   click Find Now.

3. In the list of found files, right-click the Dciman.dll file, and then click
   Delete.

4. Repeat steps 2-3 for the following files:

    - Dciman32.dll
    - Msvfw32.dll

5. Close the Find: Files Named Msvfw32.dll window.

6. Extract new copies of the Dciman.dll, Dciman32.dll, and Msvfw32.dll files to
   the Windows\System folder.

   If you are using Microsoft Windows 95, the following table shows the locations
   for the Dciman.dll, Dciman32.dll, and Msvfw32.dll files:

      Disk or CD-ROM             File Name      Cabinet File
      ------------------------------------------------------

      Windows 95 CD-ROM          Dciman.dll     Win95_08.cab
                                 Dciman32.dll   Win95_08.cab
                                 Msvfw32.dll    Win95_08.cab

      Windows 95 OEM Service     Dciman.dll     Win95_11.cab
      Release 2 (OSR2) CD-ROM    Dciman32.dll   Win95_11.cab
                                 Msvfw32.dll    Win95_12.cab

      Windows 95 DMF disks       Dciman.dll     Win95_08.cab
                                 Dciman32.dll   Win95_08.cab
                                 Msvfw32.dll    Win95_08.cab

      Windows 95 non-DMF disks   Dciman.dll     Win95_13.cab
                                 Dciman32.dll   Win95_13.cab
                                 Msvfw32.dll    Win95_13.cab

   If you are using Microsoft Windows 98, you can find the Dciman.dll and
   Dciman32.dll files in the Win98_31.cab cabinet file on the Windows 98 CD-ROM,
   and you can find the Msvfw32.dll file in the Win98_36.cab cabinet file on the
   Windows 98 CD-ROM.

   For information about how to use the Extract tool, please see the following
   article in the Microsoft Knowledge Base:

   Q129605 How to Extract Original Compressed Windows Files

7. Restart the computer.

MORE INFORMATION
================

If you continue to receive this error message, you can resolve the issue by
reinstalling Windows 95/98. However, this should only be used as a last resort.
Reinstalling Windows resets many of your custom settings to the Windows
defaults.

For information about how to reinstall Windows, please see your Windows printed
documentation or online Help.


Additional query words: 1996 kbmm multi media multi-media mmtitles cc

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Keywords          : kberrmsg kbsetup kbimu kbfaq
Technology        : kbOSWin98 kbOSWin95 kbOSWinSearch kbHomeProdSearch kbWorksSearch kbHomeMMsearch kbEncartaSearch kbGamesSearch kbZNotKeyword kbMoney98 kbMoneySearch kbBookshelfSearch kbCloseCombatSearch kbEncartaEncycSearch kbMoney99 kbCloseCombat kbBookShelf1996 kbBookShelf1997 kbEncartaEnCyc1996 kbEncartaEnCyc1999 kbWorks450a kbEncartaEnCyc1998
Version           : WINDOWS:1.0,4.5a,95
Issue type        : kbprb

=============================================================================

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PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
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POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.