DOCUMENT:Q159516  07-SEP-2001  [homemm]
TITLE   :Encarta 97: Unable to Print to HP DeskJet Drivers 4.x and 5.x
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:3.1,3.11
OPER/SYS:
KEYWORDS:kb3rdparty kbhw kbmm kbprint kbHardware

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The information in this article applies to:

 - Microsoft Encarta 97 Encyclopedia for Windows 
 - Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
 - the operating system: Microsoft Windows versions 3.1, 3.11 
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SYMPTOMS
========

When you attempt to print an article or an image from Microsoft Encarta 1997 in
Windows 3.x, nothing happens. The print dialog box fails to appear and the
article or image does not print.

RESOLUTION
==========

To print the article or image, use one of the following methods:

Resolution
----------

Obtain an updated Hewlett-Packard (HP) DeskJet printer driver from
Hewlett-Packard. Version 6.1E is needed to correct this problem.

   -or-

Workaround
----------

Copy and paste the article or image into a word processor and print directly from
the word processor. To copy and paste to a word processor, do the following:

1. Click the Options menu, point to Copy, and then select the item you want to
   copy (text, current image, or caption).

2. Open your word processor. On the Edit menu of the word processor, click
   Paste.

The article or image is pasted to the word processor document. You can now print
from the word processor document.

MORE INFORMATION
================

This problem can occur with HP DeskJet printers 500, 500C, 520, 540, 550, 550C,
and 560C using driver versions 4.0, 4.1, and 5.0. Earlier DeskJet drivers on
these printers, such as versions 3.0 and 3.1, do not exhibit this behavior.

You can obtain HP drivers from the following sources:

Online:

   http://www.hp.com/cposupport/cpoindex.html

Phone/fax/mail:

(some of these methods may incurr a fee)

   Hours                Monday - Saturday    24 Hrs.
   To order via phone   (970) 339-7009
   To order via Fax     (970) 330-7655
   To order via mail    HP Distribution
                        P.O. BOX 1754
                        Greely, Colorado 80632

The third-party products discussed here are manufactured by a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm

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Keywords          : kb3rdparty kbhw kbmm kbprint kbHardware 
Technology        : kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbZNotKeyword6 kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbOSWin310 kbOSWin311
Version           : WINDOWS:3.1,3.11

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THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.