DOCUMENT:Q176770  12-AUG-1999  [homemm]
TITLE   :Error Message: Encarta Encyclopedia Cannot Start...
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kb3rdparty kberrmsg kbui kbimu

======================================================================
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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
 - Microsoft Encarta 97 Encyclopedia for Windows 
 - Microsoft Encarta 98 Encyclopedia for Windows 
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SYMPTOMS
========

When you click the Connect button or a Web Link while you are running Microsoft
Encarta Encyclopedia for Windows, you may receive one of the following error
messages:

 - Encarta Encyclopedia cannot start.

   Unable to complete this action while Encarta Encyclopedia windows are open.
   Close any open dialog boxes or screens in Encarta Encyclopedia, then try
   again.

 - Encarta Encyclopedia cannot start.

   The command line is improperly formatted. Please correct the command line
   parameters, or load Encarta Encyclopedia without any command line parameters.

CAUSE
=====

This behavior may occur if the path to your Web browser is incorrectly specified
in the Encarta Settings.

RESOLUTION
==========

To resolve this issue, specify the correct path to your Web browser in the
Encarta Settings. To do so, use the following steps:

1. Start Encarta.

2. Click Encyclopedia Articles.

3. On the Options menu, click Settings.

   If You Are Using Windows 95/98

   If you are using Windows 95/98, click Reset, and then click OK. This
   configures Encarta to use the Windows default Web browser.

   These Web browsers include Microsoft Internet Explorer 3.0 and 4.0, Netscape
   Navigator 3.0 and 4.0, and AOL 3.0 for Windows 95.

   To determine which Web browser is set as the default Web browser in Windows,
   follow these steps:

   1. Click Start, and then click Run.

   2. In the Open box, type the following line, and then click OK:

   http://encarta.msn.com

   The Web browser that starts is your default Web browser.

   If you receive an error message similar to the following

   Cannot find the file 'http://encarta.msn.com'

   a default Web browser is not set in Windows 95. If you install (or reinstall)
   a 32-bit Web browser, it is automatically set as the default Web browser in
   Windows 95.

   If You Are Using a 16-bit Web Browser

   If you are using a 16-bit Web browser (a browser designed to be used with
   Windows 3.1), click Choose Web Browser. In the Choose Web Browser window,
   navigate to and then open the folder that contains your Web browser.

   If you use Netscape Navigator, the path to the Web browser is usually:

      c:\Netscape\Netscape.exe

   If you use Internet Explorer, the path to the Web browser is usually one of
   the following:

      c:\Iexplore\Iexplore.exe

   -or-

      c:\Program Files\Microsoft Internet\Iexplore.exe

   -or-

      c:\Program Files\Internet Explorer\Iexplore.exe

   If you do not know the path to your Web browser, contact the company that
   provided you with the browser.

   Click the Web browser you want to use with Encarta, click Open, and then click
   OK.

   NOTE: You cannot select America Online (AOL) Web browsers for Windows 3.1
   using the Choose Web Browser option. This also applies to the AOL 3.0 for
   Windows 95 "browser only" upgrade, which also uses a 16-bit Web browser.

MORE INFORMATION
================

If you are using Microsoft Encarta Encyclopedia 99, you cannot specify the path
to your Web browser in the Encarta Settings.

For additional information about using Web browsers with Encarta, please see the
following articles in the Microsoft Knowledge Base:

   Q162156 Encarta 97: Problems Starting Web Browser From Encarta

   Q162744 Using AOL's Internet Connection with Windows 95 Apps

   Q162749 Using AOL's Internet Connection with Windows 3.1 Apps

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: multi multi-media media mm

======================================================================
Keywords          : kb3rdparty kberrmsg kbui kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbEncartaEnCyc1998
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

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