DOCUMENT:Q176844 07-APR-1999 [homemm] TITLE :Bookshelf Setup Does Not Continue After Removing Older Version PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbmm kbsetupkbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf 98 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== If you install Microsoft Bookshelf 98 on a computer with Bookshelf 1996-97 and Microsoft Internet Explorer 2.0 installed, Bookshelf Setup prompts you to remove the older versions of both programs. If you click Yes, Bookshelf Setup removes these programs and then restarts the computer. However, when the computer restarts, Bookshelf Setup does not install Bookshelf 98. RESOLUTION ========== To complete the installation of Bookshelf 98, run Bookshelf Setup again. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Bookshelf 98 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: 98 multi media multimedia multi-media mmtitles kbimu ====================================================================== Keywords : kbmm kbsetup kbfaq Technology : kbHomeMMsearch kbBookshelfSearch kbBookShelf1998 Version : WINDOWS: Issue type : kbhowto ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.