DOCUMENT:Q189685  25-JUN-2000  [homemm]
TITLE   :Encarta Hangs When You Click a Menu Item on an Article Screen
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbenv kbsound kbui kburl kbimukbfaq

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The information in this article applies to:

 - Microsoft Encarta 98 Encyclopedia for Windows 
 - Microsoft Encarta Encyclopedia 99 
 - Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you click a menu item on any article screen in Microsoft Encarta, the
program may stop responding (hang).

CAUSE
=====

This behavior can occur if the versions of the Mfc40.dll and Msvcrt40.dll files
installed on your computer do not match, or if either file is missing or
damaged.

RESOLUTION
==========

To resolve this issue, download and install the Windows Libraries Update. To do
this:

1. Visit the following Microsoft Web site:

   http://www.microsoft.com/downloads/search.asp?

2. In the Search By area, click Keywords.

3. In the Keywords box, type "libraries update" (without the quotation marks).

4. In the Operating System box, click the appropriate operating system, and then
   click Find It.

5. Click the link that is returned, and then follow the instructions on the
   screen to install the Microsoft Libraries Update.

The Microsoft Libraries Update resolves an issue that can cause some third-party
software to behave unexpectedly after the installation of Microsoft Works Suite
99, Microsoft Encarta Encyclopedia 99 (US only), Microsoft Encarta Virtual Globe
99, Microsoft Graphics Studio Greetings 99, or other third-party software.
Impacted programs include America Online (AOL) version 4.0 and HyperTerminal.

For additional information about the Microsoft Libraries Update, please see the
following article in the Microsoft Knowledge Base:

   Q197298 INFO: Microsoft Libraries Update: What, Where, Why



If the issue continues to occur, there may be a problem with sound playback in
Encarta. For information about how to troubleshoot this issue, please see the
following article in the Microsoft Knowledge Base:

   Q177279 Encarta 98: How to Turn Off Sounds and Visual Effects


Additional query words: multi multi-media media mm options features home

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Keywords          : kbenv kbsound kbui kburl kbimu kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaEnCyc1998 kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbprb

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