XADM: Information Store Fails to Start with 1011 Error

 Last reviewed: February 3, 1998
Article ID: Q149238
The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

SYMPTOMS

If a copy of the Microsoft Exchange Information Store (the Pub.edb and Priv.edb files) is restored from an off-line backup, when the service is re-started it will fail with a 1011 error. The 1011 error will produce an entry in the Windows NT Event Viewer Application Log with Source ID 2048. The error message will read as follows: 

   The Information Store was restored from an off-line backup. Run
   ISINTEG -PATCH before restarting the Information Store.

CAUSE

This error occurs because the Globally Unique Identifiers (GUIDs) used by the Information Store that was restored are old and matching GUIDs could already exist. The GUID for this restored Information Store needs to be replaced to ensure that it is unique.

RESOLUTION

This is by design. You need to patch the information store to replace the GUIDs used by the restored Information Store by running Isinteg - patch. Isinteg in patch mode will run against the entire Information Store (both the Pub.edb and Priv.edb files). It will generate new GUIDs and also patch replication information to prevent incorrect backfilling.

To run Isinteg -patch:

  1. Ensure that the Directory and System Attendant Services are running. If either of these services are not running, Isinteg will fail with a DS_COMMUNICATIONS_ERROR message.

  2. Change to the Exchsrvr\Bin directory, and type Isinteg -patch. The
GUIDs 
   will be replaced, and Isinteg will report that the Information Store
has 
   been updated successfully.

  • Restart the Information Store service.

    MORE INFORMATION

    The Windows NT Backup utility will automatically patch the Information Store when it is restored from an online backup only. If the Information Store is restored from an offline Windows NT Backup, you must run Isinteg.exe.

    Isinteg.exe run in patch mode performs no integrity checks, so you should run Isinteg.exe in test mode after running it in patch mode. For instructions on how to run Isinteg.exe in check mode, please see pages 617 - 618 of the Microsoft Exchange Administrator's Guide.

    • Additional query words: kbfaq
    Keywords : XADM kbenv
    Version : 4.0 5.0
    Platform : WINDOWS
    Issue type : kbprb

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    Last reviewed: February 3, 1998
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