DOCUMENT:Q224367  26-MAY-2001  [homemm]
TITLE   :Err Msg: An Essential Component for Full Screen Video Is Missing
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kb3rdparty kbenv kberrmsg kbtool kbimu KbDirectX

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The information in this article applies to:

 - Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you attempt to play a full-screen video in Microsoft Encarta Reference
DVD-ROM Suite 99, you may receive the following error message:

   AN ESSENTIAL COMPONENT FOR FULL SCREEN VIDEO IS MISSING

   Your DVD-ROM driver software does not support DirectShow, which Encarta
   Encyclopedia uses to display videos at full screen size. To correct the
   problem, contact the manufacturer of your DVD-ROM drive to receive updated
   DVD-ROM driver software. If your DVD-ROM drive came with your computer,
   contact the computer manufacturer.

CAUSE
=====

This behavior can occur if the DVD decoder card device drivers installed on the
computer do not support Microsoft DirectShow.

RESOLUTION
==========

To resolve this issue, contact the manufacturer of your DVD decoder card for
information about how to obtain updated decoder card drivers that support
DirectShow.

NOTE: The manufacturer of your DVD decoder card may not be the same as the
manufacturer of your DVD-ROM drive.

MORE INFORMATION
================

DirectShow is a component of Microsoft DirectX.

For additional information about DVD-ROM movies and DirectShow, please visit the
following Microsoft Web site:

   http://www.microsoft.com/directx/overview/dshow/drivers.asp

Additional query words: multi multi-media media mm enc99 digital video disc

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Keywords          : kb3rdparty kbenv kberrmsg kbtool kbimu KbDirectX 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbprb

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PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
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SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.