DOCUMENT:Q225071  21-DEC-2001  [homemm]
TITLE   :Mac QuickShelf 98: Long Delay Defining a Word on the Desktop
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:MACINTOSH:
OPER/SYS:
KEYWORDS:kbenv kbfile kbtool kbimukbfaq

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The information in this article applies to:

 - Microsoft Bookshelf 98 for Macintosh 
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SYMPTOMS
========

When you use QuickShelf 98 to look up the definition for a word you select on
the desktop, you may experience a long delay before QuickShelf displays the
definition for the word.

CAUSE
=====

This behavior can occur if both of the following conditions are true:

 - You are using QuickShelf 98 on a Macintosh computer running Mac OS System 8.0
   or later.

 - The version of QuickShelf installed on your computer is not fully compatible
   with Mac OS System 8.0 or later.

RESOLUTION
==========

To resolve this problem, download and install the new QuickShelf control panel
from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

   Bs_qs.bin
   (http://download.microsoft.com/download/bookshelf98mac/Update/1/MacOS/EN-US/Bs_qs.bin)

Release Date: Apr-16-1999

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

MORE INFORMATION
================

To install the new QuickShelf control panel, follow these steps:

1. On the desktop, double-click your hard disk.

2. Open the folder to which you downloaded the Bs_qs.bin file.

3. Drag the QuickShelf file and drop it on the System Folder in the hard disk
   window.

4. Click Yes, and then click Yes again.

Additional query words: multi multi-media media mm bs98 macmm

======================================================================
Keywords          : kbenv kbfile kbtool kbimu kbfaq
Technology        : kbHWMAC kbOSMAC kbHomeMMsearch kbBookshelfSearch kbBookShelf1998Mac
Version           : MACINTOSH:
Issue type        : kbprb
Solution Type     : kbfix

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Copyright Microsoft Corporation 2001.