DOCUMENT:Q237264  25-JUL-2001  [homemm]
TITLE   :Encarta Encyclopedia 2000: Setup Stops Responding
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kbhw kbsetup kbimu kbHardware

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 2000 
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SYMPTOMS
========

When you attempt to install Microsoft Encarta Encyclopedia 2000, Setup may stop
responding (hang).

CAUSE
=====

This behavior can occur if the following conditions are true:

 - Your computer is using real mode (16-bit) drivers to access your CD-ROM
   drive, or the CD-ROM drive is operating in MS-DOS Compatibility mode.

 - You attempt to install the Microsoft Text-to-Speech Engine or the Microsoft
   Speech Recognition Engine components during Setup.

RESOLUTION
==========

To prevent this issue from occurring, use the following methods in the order in
which they are presented.

 - Contact your hardware manufacturer to inquire about how to obtain a protected
   mode (32-bit) driver for your CD-ROM drive.

   For information about how to contact your hardware manufacturer, click the
   appropriate article number below to view the article in the Microsoft
   Knowledge Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

 - Do not install the Microsoft Text-to-Speech Engine or the Microsoft Speech
   Recognition Engine during Setup.

Additional query words: multi multi-media media mm ee2k installs voice control hangs tts

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Keywords          : kbhw kbsetup kbimu kbHardware 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbprb
Solution Type     : kbpending

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Copyright Microsoft Corporation 2001.