DOCUMENT:Q238042  26-MAY-2001  [homemm]
TITLE   :Research Organizer: Program Is Listed Twice in Control Panel
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:; :
OPER/SYS:
KEYWORDS:kbenv kbsetup kbimu

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The information in this article applies to:

 - Microsoft Encarta Reference Suite 99 
 - Microsoft Encarta Reference Suite 2000 
 - Microsoft Encarta Reference Suite 2001 
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SYMPTOMS
========

When you attempt to remove Microsoft Encarta Research Organizer, the program may
be listed twice in the list of installed programs in the Add/Remove Programs
tool in Control Panel.

CAUSE
=====

This behavior can occur if both Microsoft Encarta Reference Suite 99 and
Microsoft Encarta Reference Suite 2000 are installed on your computer.

RESOLUTION
==========

To work around this issue, remove Encarta Reference Suite 99.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

To prevent this issue from occurring, remove Encarta Reference Suite 99 before
you install Encarta Reference Suite 2000.

Additional query words: multi multi-media media mm ers99 ers2k ero duplicate uninstall

======================================================================
Keywords          : kbenv kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference99 kbEncartaReference2000 kbEncartaReference2001
Version           : WINDOWS:; :
Issue type        : kbbug
Solution Type     : kbpending

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