DOCUMENT:Q238052  27-OCT-2000  [homemm]
TITLE   :Encarta 2000: Empty Window Opens When Starting Lesson Collection
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kbenv kbinterop kbimu

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The information in this article applies to:

 - Microsoft Encarta Encyclopedia 2000 
 - Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
 - Microsoft Encarta Encyclopedia Standard 2001 for Windows 
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SYMPTOMS
========

When you click Encarta Lesson Collection on the Features menu in Microsoft
Encarta Reference Suite 2000, Microsoft Internet Explorer starts and opens an
empty window.

CAUSE
=====

This behavior can occur if the following conditions are true:

 - The original version of Microsoft Windows 95 (version 4.00.950) is installed
   on your computer.

 - Microsoft Internet Explorer version 3.02 or earlier is installed on your
   computer.

RESOLUTION
==========

To resolve this issue, download and install the latest version of Internet
Explorer from the following Microsoft Web site:

   http://www.microsoft.com/windows/ie/download/default.htm

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
2000.

Additional query words: multi multi-media media mm ee2k win95x msie

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Keywords          : kbenv kbinterop kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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