DOCUMENT:Q238121  06-AUG-2002  [homemm]
TITLE   :Multimedia: How to Install and Use the Microsoft Media Test Tool
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:1.0; :
OPER/SYS:
KEYWORDS:kbtool kbimu

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The information in this article applies to:

 - Microsoft Bookshelf 99 
 - Microsoft Bookshelf 2000 
 - Microsoft Encarta Encyclopedia 99 
 - Microsoft Encarta Encyclopedia 2000 
 - Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
 - Microsoft Encarta Encyclopedia Standard 2001 for Windows 
 - Microsoft Encarta Reference Suite 99 
 - Microsoft Encarta Reference Suite 2000 
 - Microsoft Encarta Reference Suite 2001 
 - Microsoft Encarta Virtual Globe 99, version 1.0 
 - Microsoft Encarta Interactive World Atlas 2000 
 - Microsoft Encarta Interactive World Atlas 2001 
 - Microsoft Encarta World English Dictionary 
 - Microsoft Encarta World English Dictionary 2001 
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SUMMARY
=======

This article explains how to install the Microsoft Technical Support Media Test
Tool, which you can use to diagnose, test, and solve problems related to audio,
video, and other media types.

MORE INFORMATION
================

To install and run the Microsoft Technical Support Media Test Tool:

1. Insert the program CD-ROM or the Installation and Resources CD-ROM into your
   CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to
   prevent the program from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type the following line, and then click OK

   "<cdrom>:\support\mtstool.exe" (without the quotation marks)

   where <cdrom> is the drive letter of your CD-ROM drive.

4. Follow the instructions on the screen to complete the installation.

To use the Media Test tool:

1. Click Start, point to Find, and then click "Files or Folders."

2. In the Named box, type "mtstool.exe" (without the quotation marks).

3. In the "Look in" box, click My Computer, and then click Find Now.

4. In the list of found files, double-click Mtstool.exe.

5. Test each media type by double-clicking on the item. If you receive an error
   message when you play a specific media item, note the exact error message or
   symptom. This information can assist you in solving the problem.

Additional query words: multi multi-media media mm

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Keywords          : kbtool kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbBookShelf2000 kbBookShelf1999 kbEncartaEnCyc2000 kbEncartaEnCyc1999 kbEncartaReference99 kbEncartaReference2000 kbEncartaReference2001 kbEncartaVirtGlobe99 kbEncartaWorldAtlas2001 kbEncartaWorldAtlas2000 kbEncartaWorldEngDict2001
Version           : WINDOWS:1.0; :
Issue type        : kbhowto

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