DOCUMENT:Q240029 23-SEP-1999 [homemm] TITLE :Encarta 98: Computer Hangs During Playback of Video Clips PRODUCT :Microsoft Home Multimedia Titles PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kb3rdparty kbdisplay kbenv kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta 98 Encyclopedia for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to play a video clip in Microsoft Encarta 98, you may experience one of the following symptoms: - The computer may stop responding (hang). - The video clip may be distorted or contain colored lines. CAUSE ===== This behavior can occur if the following conditions are true: - An ATI All-In-Wonder Pro video adapter is installed in the computer. - The video driver for your video adapter or the ATI Video Player software is outdated. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. Obtain an Updated Video Driver or Video Player Software ------------------------------------------------------- Download and install the most recent video driver available for your video adapter and the most recent ATI Video Player software from the following ATI Web site: http://www.ati.com If the issue continues to occur, proceed to the next method. Remove the Direct Video Driver (Draw) Codec ------------------------------------------- To remove the Direct Video Driver (Draw) codec: 1. Restart Microsoft Windows in Safe mode. To do this, follow the appropriate steps for your version of Windows. Microsoft Windows 95: Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Safe Mode from the Startup menu. Microsoft Windows 98: Restart your computer, press and hold down the CTRL key when the computer completes the Power On Self Test (POST), and then select Safe Mode from the Startup menu. 2. Click Start, point to Settings, and then click Control Panel. 3. Double-click Multimedia. 4. On the Advanced or Devices tab, click the PLUS SIGN (+) next to Video Compression Codecs to expand the branch. 5. Click Direct Video Driver (Draw), click Remove, and then click Yes. 6. Click OK, and then click OK again. 7. Close Control Panel, and then restart the computer. NOTE: If you experience problems configuring display settings on the computer, download and install the latest version of the Intel Indeo video software from the following Intel Web site: http://www.intel.com/ial/indeo/ MORE INFORMATION ================ The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: multi multi-media media mm movie avi scrambled garbled ====================================================================== Keywords : kb3rdparty kbdisplay kbenv kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1998 Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.