DOCUMENT:Q253693  12-NOV-2001  [homemm]
TITLE   :Encarta and Reference Products Troubleshooter Available
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:1.0; :
OPER/SYS:
KEYWORDS:kbimu

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The information in this article applies to:

 - Microsoft Bookshelf 99 
 - Microsoft Bookshelf 2000 
 - Microsoft Encarta Africana 
 - Microsoft Encarta Africana 2000 
 - Microsoft Encarta Encyclopedia 99 
 - Microsoft Encarta Encyclopedia Deluxe 99 
 - Microsoft Encarta Reference Suite 99 
 - Microsoft Encarta Reference Suite 2000 
 - Microsoft Encarta 99 Research Organizer 
 - Microsoft Encarta Virtual Globe 99 
 - Microsoft Encarta Interactive World Atlas 2000 
 - Microsoft Encarta World English Dictionary, version 1.0 
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SUMMARY
=======

This article describes the availability of the Microsoft Encarta and Reference
Products troubleshooter.

The Encarta and Reference Products troubleshooter provides step-by-step
instructions to help you resolve common issues with Encarta and Microsoft
Reference products.

MORE INFORMATION
================

The Microsoft Encarta and Reference Products troubleshooter is available at the
following Microsoft Web site:

   http://support.microsoft.com/support/reference/tshoot.asp

Additional query words: multi multi-media media mm ts t-shoot

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Keywords          : kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbBookShelf2000 kbBookShelf1999 kbEncartaEnCyc1999 kbEncartaEnCyc1999Del kbEncartaAfricana2000 kbEncartaAfricana300 kbEncartaResearchOrg99 kbEncartaReference99 kbEncartaReference2000 kbEncartaVirtGlobe99 kbEncartaWorldAtlas2000 kbEncartaWorldEngDict
Version           : WINDOWS:1.0; :
Issue type        : kbinfo

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ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
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OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.