DOCUMENT:Q270798  31-MAR-2001  [homemm]
TITLE   :Encarta Language Learning: Menu Bar Is Missing
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kbdisplay kbimu

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The information in this article applies to:

 - Microsoft Encarta Language Learning French 
 - Microsoft Encarta Language Learning French Deluxe 
 - Microsoft Encarta Language Learning Spanish 
 - Microsoft Encarta Language Learning Spanish Deluxe 
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SYMPTOMS
========

When you run one of the programs listed at the beginning of this article, the
menu bar may be missing from the top of the program window.

CAUSE
=====

This behavior can occur if one of the following conditions is true:

 - You installed the Encarta Language Learning program on a computer that is
   running Microsoft Windows Millennium Edition (Me), Microsoft Windows NT 4.0,
   or Microsoft Windows 2000.

   -and-

   Less than 64 megabytes (MB) of random access memory (RAM) is installed in the
   computer.

   -or-

 - You installed the Encarta Language Learning program on a computer that is
   running Microsoft Windows 95 or Microsoft Windows 98.

   -and-

   Microsoft Internet Explorer 5.5 is installed on the computer.

   -and-

   Less than 48 MB of RAM is installed in the computer.


RESOLUTION
==========

To resolve this issue, use the appropriate method for your operating system.

Windows Me, Windows NT 4.0, Windows 2000
----------------------------------------

To resolve this issue, purchase additional RAM so that your computer meets the
minimum system requirements of 64 MB of RAM for these operating systems.

If you do not want to purchase additional RAM, return the product to your
software retailer, or contact Microsoft Customer Service at (800) 426-9400 for
information about how to return the product and obtain a full refund.

Windows 95 and Windows 98
-------------------------

To work around this issue, restore Internet Explorer 5.01:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Double-click Microsoft Internet Explorer 5.5 and Internet Tools.

4. Click "Restore the previous Windows Configuration", and then click OK.

5. When you are prompted to restart the computer, do so.

NOTE: These steps may require you to reinstall Microsoft Outlook Express.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

To reinstall Outlook Express:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the Windows Setup tab.

4. Under Components, click to select the Outlook Express check box.

5. Click OK.

   NOTE: You may be prompted to insert your Microsoft Windows installation
   CD-ROM.

6. When the installation is finished, close Control Panel.

Additional query words: multi multi-media media mm ellf ells insufficient memory toolbar gone

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Keywords          : kbdisplay kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbHLangFrench
Version           : :
Issue type        : kbprb

=============================================================================

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