DOCUMENT:Q272353  06-AUG-2002  [homemm]
TITLE   :ELL: Sound Problems or Script Error Message When You Run Encarta
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::
OPER/SYS:
KEYWORDS:kbsound kbimu

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The information in this article applies to:

 - Microsoft Encarta Language Learning French 
 - Microsoft Encarta Language Learning French Deluxe 
 - Microsoft Encarta Language Learning Spanish 
 - Microsoft Encarta Language Learning Spanish Deluxe 
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SYMPTOMS
========

When you use any of the Microsoft Encarta Language Learning programs listed at
the beginning of this article, you may experience the following symptoms:

 - When you start the program, the introductory music may not be played.

 - When you play a video clip, the sound track may not be played.

 - When you use the Virtual Challenge feature, the screen may be blank. If you
   click Reset, you may receive a script error message.

CAUSE
=====

These behaviors can occur if the Microsoft ActiveX components in Microsoft
Internet Explorer are missing or damaged.

RESOLUTION
==========

To resolve this issue, uninstall and then reinstall Internet Explorer.

Uninstall Internet Explorer 5
-----------------------------

To uninstall internet Explorer 5:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. In the list of programs, click "Microsoft Internet Explorer 5 and Internet
   Tools", and then click Add/Remove.

4. Click Restore Previous Windows Configuration, and then click OK.

5. Restart your computer.

Install Internet Explorer 5 from the Encarta Language Learning CD-ROM:

To install Internet Explorer 5:

1. Insert the Encarta Language Learning CD-ROM into the CD-ROM drive.

2. Click Start, and then click Run.

3. In the Open box, type the following line

   <drive>:\IE5\ie5setup.exe

   where <drive> is the drive letter of the CD-ROM drive.

NOTE: If you are prompted, click "Complete install" to install all of the
components in Internet Explorer.

MORE INFORMATION
================

To download and install the latest version of Internet Explorer, visit the
following Microsoft Web site:

   http://windowsupdate.microsoft.com

Additional query words: multi multi-media media mm ellf ells remove movie movies video videos silent black screen avi avis

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Keywords          : kbsound kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbHLangFrench
Version           : :
Issue type        : kbprb

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