DOCUMENT:Q304152 19-JUL-2001 [homemm] TITLE :MS Reader: Message Prompting You to Uninstall Earlier Version PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1.5 OPER/SYS: KEYWORDS:kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Reader, version 1.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When installing Microsoft Reader version 1.5, you may see a message asking you to uninstall an earlier version of Microsoft Reader. CAUSE ===== This behavior can occur if Microsoft Reader did not uninstall successfully or corruption occurred during uninstallation. RESOLUTION ========== To resolve this problem, download the following fix. After you download the file, double-click it. This program removes a registry key that causes this problem. After the registry key is removed, you can reinstall Microsoft Reader. The following file is available for download from the Microsoft Download Center: Downloadhttp://download.microsoft.com/download/msreader/Patch/1/W98/EN-US/msread.exe (http://download.microsoft.com/download/msreader/Patch/1/W98/EN-US/msread.exe) For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file. Additional query words: ====================================================================== Keywords : kbimu Technology : kbReaderSearch kbReader150 Version : :1.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.