DOCUMENT:Q309427 06-AUG-2002 [homemm] TITLE :Err Msg Installing Reference Library: Internal Error 2894.1157 PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1.0 OPER/SYS: KEYWORDS:kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Reference Library 2002, version 1.0 - Microsoft Works Suite 2001 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Microsoft Encarta Reference Library 2002, you may receive the following error message: Internal Error 2894.1157 When you use the Microsoft Works 2001 Task Launcher, you may receive one of the following error messages: The Works Task Launcher cannot access the task you selected. Necessary files may be missing, corrupted, or may have been deleted. To restore or replace files, reinstall Works, and then try starting the task again. If you no longer use the task, with the right button, click the task name, and then click Delete. -or- Works cannot access one or more files. -or- MSWORKS caused an invalid page fault in module RICHED20.DLL. CAUSE ===== This behavior can occur if an incorrect or corrupted version of the Riched20.dll file is installed on your computer, or if Riched20.dll is missing. This behavior can also occur if your computer is infected with the Nimda virus (W32.Nimda.A@mm). If you are experiencing this behavior and you have Microsoft Office 2000 installed, follow the steps in the following Knowledge Base article: Q236053 OFF2000: Internal Error 2894 During Office Installation NOTE: This behavior can also occur after you have disinfected your system of the Nimda virus. In this case, also follow the steps in the preceding article to resolve the issue. RESOLUTION ========== To resolve this issue, reinstall Windows Installer to repair the damaged Riched20.dll file. To do this, follow these steps: 1. Make sure that the Nimda virus is completely removed from your system. 2. Search for Riched20.dll, and then delete it if you find it. To do this, follow the steps appropriate to your operating system. Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows NT a. Click Start, point to Find, and then click "Files or Folders". b. In the Named box, type the following: Riched20.dll c. In the "Look in" box, make sure that My Computer is selected. d. Click Find Now. e. Delete any Riched20.dll file found in the following folders: Windows 95 and Windows 98 c:\Windows\System Windows NT c:\Windows\System32 f. Close the Search Results dialog box. Microsoft Windows Millennium Edition (Me) and Microsoft Windows 2000 a. Click Start, point to Search, and then click "For Files or Folders". b. In the "Search for files or folders named" box, type the following: Riched20.dll c. In the "Look in" box, make sure that My Computer is selected. d. Click Search Now. e. Delete any Riched20.dll file found in the following folders: Windows Me c:\Windows\System Windows 2000 c:\Windows\System32 f. Close the Search Results dialog box. 3. Install Windows Installer. To do this, use one of the following methods. METHOD 1 Download the latest version of Windows Installer from the Microsoft Download Center. To do this, browse to the link appropriate to your version of Windows. Windows 95, Windows 98, and Windows Me http://www.microsoft.com/downloads/release.asp?ReleaseID=32831 (http://www.microsoft.com/downloads/release.asp?ReleaseID=32831) Windows NT and Windows 2000 http://www.microsoft.com/downloads/release.asp?ReleaseID=32832 (http://www.microsoft.com/downloads/release.asp?ReleaseID=32832) METHOD 2 Install the original version of Windows Installer from the Microsoft Windows CD-ROM. On a Windows 95, Windows 98, or Windows Me-based computer, open the Msi folder on the Windows CD-ROM, and then double-click Instmsi.exe. -or- On a Windows NT 4.0 or Windows 2000-based computer, open the Msi folder on the Windows CD-ROM, and then double-click Instmsiw.exe. METHOD 3 If you do not have the Windows CD-ROM, you may find the Windows Installer files on the CD-ROM for each individual program. Follow the steps appropriate to the program. Microsoft Encarta Reference Library 2002 1. Insert the Installation & Resources CD-ROM into your computer's CD-ROM or DVD-ROM drive. 2. Click Start, and then click Run. 3. On a Windows 98 or Windows Me-based computer, type the following in the Open box :\instmisa.exe where is the drive letter of your computer's CD-ROM or DVD-ROM drive. 4. On a Windows NT or Windows 2000-based computer, type the following in the Open box :\instmisw.exe where is the letter of your CD-ROM or DVD-ROM drive. 5. Follow the instructions for installation. Microsoft Works Suite 2001 1. Insert Disk 1 into your computer's CD-ROM or DVD-ROM drive. 2. Click Start, and then click Run. 3. On a Windows 98 or Windows Me-based computer, type the following in the Open box :\MSWorks\instmisa.exe where is the letter of your CD-ROM or DVD-ROM drive. 4. On a Windows NT or Windows 2000-based computer, type the following in the Open box :\MSWorks\instmisw.exe where is the letter of your CD-ROM drive. 5. Follow the instructions for installation. MORE INFORMATION ================ For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q308225 Error Message: Windows Installer Internal Error 2889_ISAPATHDLG Additional query words: ====================================================================== Keywords : kberrmsg kbimu Technology : kbHomeProdSearch kbWorksSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002 Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.