DOCUMENT:Q309810  19-OCT-2001  [homemm]
TITLE   :MS Reader: Err Msg When Highlighting Text, Moving Mouse Over It
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kberrmsg kbimu

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Reader version 2.0, used with:
    - the operating system: Microsoft Windows NT 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you select text to highlight it or you move your mouse over text in
Microsoft Reader, the program may stop responding (hang) or you may receive an
error message similar to the following:

   An application error has occurred and an application error log is being
   generated.

   msreader.exe
   Exception: Access violation (Oxc0000005), Address: 0x77f6754b

CAUSE
=====

This behavior can occur if your computer's sound card drivers are outdated.

RESOLUTION
==========

To resolve this issue, update your sound card drivers.

For information about how to contact sound card manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words:

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbReaderSearch kbReader200
Version           : :4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.