DOCUMENT:Q314699  06-AUG-2002  [homemm]
TITLE   :Encarta 2002: Prompted to Insert CD When Accessing Content
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kbimu

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Encarta Reference Library 2002, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to access multimedia content in Microsoft Encarta Reference
Library 2002, you may receive the following message:

   Switch CDs
   Insert Compact Disc.

   Reference Library Disc <disc number>

This behavior occurs even though you installed Encarta Reference Library from a
network share.

CAUSE
=====

This behavior can occur if the following conditions are true:

 - You installed Encarta Reference Library from a network share.

   -and-

 - The network share was created from Encarta Reference Library installation
   CDs.

   -and-

 - The network share was created by following the instructions in the "To share
   Encarta product files from a server's hard disk drive" section under "Step 1.
   Share Encarta product files from a server" of the Network Administrator's
   Guide for Encarta Reference Library 2002 (Nag.rtf).

RESOLUTION
==========

To resolve this behavior, use any of the following methods, as appropriate to
your situation.

NOTE: The methods discussed in this article refer to the Network Administrator's
Guide for Encarta Reference Library 2002 (Nag.rtf). This document is located in
the \Support folder on CD 1.

Method 1
--------

Obtain Encarta Reference Library 2002 on DVD-ROM. You do not see the behavior
that is described in the "Symptoms" section of this article if you install
Encarta Reference Library from a network share that is created from Encarta
Reference Library DVDs.

Method 2
--------

1. Follow the directions in the "To share Encarta product files from a server's
   hard disk drive" section under "Step 1. Share Encarta product files from a
   server" of the Network Administrator's Guide to copy the contents of the
   Encarta Reference Library CDs to a folder on your server.

2. Locate the SuiteCD.ini file in the following folder on your server, where
   <path> is the path on your server:

   \<path>\EE\Encarta

3. Open the SuiteCD.ini file in Notepad, and then replace the contents of the
   SuiteCD.ini file on your hard disk with the following text:

[Packages]

ContESA.akc={5541255C-A670-4444-B872-309F71E5C666}

ContEDA.akc={07F38453-42A9-4E01-A723-8E9C2FD68951}

ContStd.akc={128DB0A8-04BD-4CB8-B1B1-8EBDE9EECF64}

ContDlx.akc={5F28238E-B2D3-4E75-ACEB-FC2B824A66C3}

ContAfr.akc={8EB09F88-ED1B-4482-AD11-81CA67D8FFEE}

ContEWA.akc={ADCF944A-45AD-4DAD-B61B-DA8F9D870D52}

DataESA.akc={BECC2D14-7673-4151-B533-6A8AF97556D8}

DataEDA.akc={2F70E5DE-FECB-46E5-A87E-8DBD0E027BC1}

DataStd.akc={BB2ABDD8-3B66-444D-93FB-B28A56BE8734}

DataDlx.akc={036E48C5-E463-47D1-806C-2DFBD95799C9}

DataAfr.akc={C352FBB6-52E6-4B41-983E-95A1DF3DB06F}

DataEWA.akc={02F67AB6-D4D6-4E9C-83BF-D16C815F793A}

ThumbESA.its={2A267050-8001-4E2F-AFEE-8D70D33122C5}

ThumbEDA.its={3950E323-9149-4DA2-906F-E9D1F27C4002}

ThumbStd.its={C782CD05-ACF7-4271-9986-991C24192F82}

ThumbDlx.its={00A66C19-8C17-4B57-B221-77B2331C2A8D}

ThumbAfr.its={F3540167-6F0D-440A-B257-F9D3B08A66CF}

ThumbEwa.its={517C645B-7888-49A7-89FF-B1B6B110412C}

PiconESA.its={58509A8D-D56C-402C-8585-86C89EC50EA4}

PiconEDA.its={4B9A3A2D-DE63-49F5-A6F7-B707F6978572}

PiconStd.its={CBA655A9-6990-400E-AE7B-36A24360F9D8}

PiconDlx.its={531ABC30-E441-459D-A33C-64D42F1C4463}

PiconAfr.its={2501A45B-5861-4263-91D4-B6E83F4B16C9}

PiconEwa.its={A3B86A3B-B23D-4523-96A2-B026CEF818C3}

MedAll.its={2FDA14CE-5378-4279-9111-0ED489482CE8}

MedESA.its={A5D54990-9DFE-40CC-B5FB-0B194EDCA212}

MedESA00.its={B2A89FF2-2848-4E59-8591-9481BC67A1C6}

MedESA01.its={02833CD9-9951-4CDD-B94A-C4B2D3A8668D}

MedEDA.its={A3A65FE1-9A5F-40F8-98CE-1FC0386D06C8}

MedEDA00.its={E9638573-3DEA-4867-BF82-37B320397B09}

MedEDA01.its={84D57CDE-70D8-4B37-AA4A-E20BF1E44205}

MedStd.its={2F1C90F3-ED5F-414F-985C-C61BED60239F}

MedStd00.its={A2914F85-7A56-4DF1-993C-02F4547C3485}

MedStd01.its={9465A101-07EF-4517-9A9D-081F23866BDD}

MedDlx.its={529FF6CD-85BE-443E-9CE3-E3245023B633}

MedDlx00.its={59142A73-0356-479E-806C-CFAA128170A7}

MedDlx01.its={C0C99678-D6FC-4159-A02D-6EFB67E5763C}

MedAfr.its={D2C96068-6028-49E9-8D73-57B163FC0913}

MedEwa.its={4A570604-7F9A-48FC-A53B-7494182055B2}

[Sources]

1=1

2=1

3=1

4=1

[.AKC]

ContESA =30

ContEDA =30

ContStd =30

ContDlx =30

ContAfr =30

ContEWA =30

DataESA =0

DataEDA =0

DataStd =0

DataDlx =0

DataAfr =0

DataEWA =0

[.BIN]

FindCSte=0

[.DAT]

FindMSte=0

IndexSte=0

[.MAD]

SWLD_CD =0

SWLD_HD =0

WLD_HD  =0

MAD\WLD_CD=8

[.STR]

IndexSte=0

[.ITS]

Catalog =0

ThumbESA=30

ThumbEDA=30

ThumbStd=30

ThumbDlx=30

ThumbAfr=30

ThumbEwa=30

PiconESA=30

PiconEDA=30

PiconStd=30

PiconDlx=30

PiconAfr=30

PiconEwa=30

MedAll  =30

MedESA  =22

MedESA00=18

MedESA01=20

MedEDA  =22

MedEDA00=18

MedEDA01=20

MedStd  =6

MedStd00=2

MedStd01=4

MedDlx  =6

MedDlx00=2

MedDlx01=4

MedEwa  =8

MedAfr  =16

FindFSte=0

FindWSte=0

WlnkFSte=0

WlnkWSte=0

IDXJSTE =0

FindRSte=0

MsWorld =8

world\7015\05285=2

world\7015\04257=6

world\7015\05916=2

world\7015\05917=6

world\7015\05918=2

world\7015\05919=4

world\7015\05920=4

[.CCT]

dswMedia\IAI\US\0000f0bf=2

dswMedia\IAI\US\00012c06=4

dswMedia\IAI\US\0000eeca=2

dswMedia\IAI\US\0005d8c2=4

dswMedia\IAI\US\00045ad0=4

dswMedia\IAI\US\0005d83a=4

dswMedia\IAI\US\0005d850=4

dswMedia\IAI\US\0005d8e4=4

dswMedia\MCC\US\0000eebb=2

dswMedia\IAI\US\00067d58=6

dswMedia\IAI\US\1dcdfb0b=2

dswMedia\IAI\US\0005bc4d=4

dswMedia\IAI\US\0000f0b0=4

dswMedia\IAI\US\0005d85c=4

dswMedia\IAI\US\00012db9=4

dswMedia\IAI\US\00012be8=4

dswMedia\IAI\US\0005d846=4

dswMedia\MCC\US\0000f039=6

dswMedia\IAI\US\00067d44=2

dswMedia\IAI\US\00012dbb=2

dswMedia\IAI\US\0005d8dc=4

dswMedia\IAI\US\0005d832=4

dswMedia\IAI\US\00012c73=4

dswMedia\IAI\US\0005d8c6=4

dswMedia\IAI\US\00045ad4=4

dswMedia\IAI\US\0005d83e=4

dswMedia\IAI\US\00012d33=4

dswMedia\IAI\US\0005d854=4

dswMedia\IAI\US\0000f0af=4

dswMedia\IAI\US\00012b9a=4

dswMedia\IAI\US\00012c07=4

dswMedia\IAI\US\00012b69=4

dswMedia\MCC\US\0000efa6=6

dswMedia\IAI\US\00012bcc=4

dswMedia\IAI\US\0005d8ea=4

dswMedia\IAI\US\0005d82a=4

dswMedia\IAI\US\00045acc=4

dswMedia\IAI\US\0005d840=4

dswMedia\IAI\US\0000efa1=4

dswMedia\IAI\US\0005bc53=4

dswMedia\IAI\US\00012dbf=4

dswMedia\IAI\US\0005d84c=4

dswMedia\IAI\US\00012dd5=4

dswMedia\IAI\US\0005d862=4

dswMedia\IAI\US\0005d836=4

dswMedia\IAI\US\00045ad8=4

dswMedia\MCC\US\0006a1f6=2

dswMedia\MCC\US\00012bb8=4

dswMedia\IAI\US\0000efa8=2

dswMedia\IAI\US\0005d858=4

dswMedia\IAI\US\0005d8c0=4

dswMedia\IAI\US\00046e67=4

dswMedia\IAI\US\00067d71=2

dswMedia\IAI\US\0005d8cc=4

dswMedia\IAI\US\00012dbc=4

dswMedia\IAI\US\0005bc4b=4

dswMedia\IAI\US\00012dcd=4

dswMedia\IAI\US\0005d8ee=4

dswMedia\IAI\US\0005d82e=4

dswMedia\IAI\US\0005d844=4

dswMedia\IAI\US\00068e7a=4

dswMedia\IAI\US\00012d2f=4

dswMedia\IAI\US\0005d866=4

dswMedia\IAI\US\00045c93=4

dswMedia\IAI\US\00012c08=4

dswMedia\IAI\US\0005d830=4

dswMedia\IAI\US\0005d8c4=4

dswMedia\IAI\US\00012bcd=4

dswMedia\IAI\US\0005d98a=4

dswMedia\IAI\US\00012de0=4

dswMedia\IAI\US\00012d89=4

dswMedia\IAI\US\0005d83c=4

dswMedia\IAI\US\0005d852=4

dswMedia\IAI\US\0005d8e6=4

dswMedia\MCC\US\0000ed38=4

dswMedia\IAI\US\0005c106=4

dswMedia\IAI\US\0005bc39=4

dswMedia\IAI\US\0005d85e=4

dswMedia\IAI\US\00012b6c=4

dswMedia\IAI\US\00012c05=4

dswMedia\IAI\US\00067d50=6

dswMedia\IAI\US\00067d5c=6

dswMedia\IAI\US\00067d6d=2

dswMedia\IAI\US\0000ec5a=2

dswMedia\IAI\US\0005bc51=4

dswMedia\IAI\US\00012bec=4

dswMedia\IAI\US\0005d84a=4

dswMedia\IAI\US\0005d8de=4

dswMedia\MCC\US\0003a0bc=2

dswMedia\IAI\US\0005d860=4

dswMedia\IAI\US\0005d834=4

dswMedia\IAI\US\0005d8c8=4

dswMedia\IAI\US\0000f0c0=2

dswMedia\IAI\US\00012db8=2

dswMedia\IAI\US\0000ed30=4

dswMedia\IAI\US\0005d856=4

dswMedia\IAI\US\0000f0b6=2

dswMedia\IAI\US\00069f73=6

dswMedia\IAI\US\00012d83=4

dswMedia\IAI\US\0000ef60=2

dswMedia\IAI\US\0005d8ca=4

dswMedia\IAI\US\0000ed37=2

dswMedia\IAI\US\0005d8e0=4

dswMedia\IAI\US\00012dba=4

dswMedia\IAI\US\00012c09=4

dswMedia\IAI\US\00067d54=6

dswMedia\IAI\US\0005d8ec=4

dswMedia\IAI\US\0005d82c=4

dswMedia\MCC\US\00012c41=4

dswMedia\IAI\US\0000f092=2

dswMedia\IAI\US\0005d842=4

dswMedia\IAI\US\0005d84e=4

dswMedia\IAI\US\0005d838=4

dswMedia\IAI\US\00012c79=4

[.DCR]

dswMedia\IA\t631722a\t631722a=2

dswMedia\anim\t038726a=4

dswMedia\anim\t048096a=2

dswMedia\anim\t048337a=2

dswMedia\anim\t012903a=2

dswMedia\anim\t045795a=2

dswMedia\IA\t630091a\t630091a=4

dswMedia\anim\t046086a=2

dswMedia\anim\t014855a=4

dswMedia\anim\t045067a=2

dswMedia\anim\t014062a=2

dswMedia\anim\t047517a=2

dswMedia\anim\t045001a=2

dswMedia\IA\t620277a\t620277a=4

dswMedia\anim\t304339a=2

dswMedia\IA\t631316a\t631316a=4

dswMedia\anim\t048092a=2

dswMedia\anim\t012588a=4

dswMedia\anim\t047869a=2

dswMedia\anim\t012742a=6

dswMedia\IA\t631790a\t631790a=2

dswMedia\IA\t620267a\t620267a=2

dswMedia\IA\t041764a\t041764a=2

dswMedia\anim\t047423a=4

dswMedia\anim\t045926a=4

dswMedia\anim\t012919a=2

dswMedia\anim\t014990a=2

dswMedia\anim\t014712a=4

dswMedia\anim\t015000a=2

dswMedia\anim\t014295a=4

dswMedia\IA\t594172a\t594172a=2

dswMedia\IA\t630094a\t630094a=4

dswMedia\MCC\US\t623556a=4

dswMedia\anim\t629161a=4

dswMedia\MCC\US\t620495a=4

dswMedia\anim\t045716a=4

dswMedia\anim\t014809a=6

dswMedia\anim\t013851a=2

dswMedia\anim\t045929a=4

dswMedia\anim\t047912a=2

dswMedia\IA\t630090a\t630090a=6

dswMedia\anim\t012425a=6

dswMedia\anim\t014960a=4

dswMedia\anim\t629068a=4

dswMedia\anim\t628783a=4

dswMedia\anim\t012858a=6

dswMedia\IA\t620266a\t620266a=4

dswMedia\anim\t013967a=2

dswMedia\anim\t304953a=4

dswMedia\anim\t014605a=2

dswMedia\IA\t231689a\t231689a=2

dswMedia\IA\t631773a\t631773a=2

dswMedia\anim\t045909a=2

dswMedia\IA\t620272a\t620272a=4

dswMedia\anim\t046412a=2

dswMedia\anim\t038728a=2

dswMedia\anim\t629070a=4

dswMedia\IA\t631624a\t631624a=4

dswMedia\anim\t045797a=4

dswMedia\IA\t975520a\t975520a=6

dswMedia\IA\t630093a\t630093a=4

dswMedia\anim\t012601a=2

dswMedia\anim\t012977a=2

dswMedia\MCC\US\t623555a=6

dswMedia\anim\t047848a=2

dswMedia\anim\t045003a=2

dswMedia\anim\t012877a=2

dswMedia\anim\t048519a=4

dswMedia\MCC\US\t620494a=4

dswMedia\IA\t631183a\t631183a=4

dswMedia\anim\t048731a=4

dswMedia\anim\t014501a=4

dswMedia\anim\t048094a=2

dswMedia\IA\t620269a\t620269a=6

dswMedia\anim\t014211a=4

dswMedia\anim\t049425a=6

dswMedia\IA\t979063a\t979063a=2

dswMedia\IA\t620275a\t620275a=4

dswMedia\anim\t045521a=2

dswMedia\anim\t013028a=2

dswMedia\IA\t620281a\t620281a=2

dswMedia\anim\t012586a=4

dswMedia\IA\t026328a\t026328a=2

dswMedia\anim\t047867a=6

dswMedia\IA\t631320a\t631320a=2

dswMedia\IA\t630096a\t630096a=4

dswMedia\IA\t620265a\t620265a=2

dswMedia\anim\t014963a=2

dswMedia\anim\t304243a=4

dswMedia\anim\t304952a=4

dswMedia\IA\t631789a\t631789a=2

dswMedia\IA\t620271a\t620271a=6

dswMedia\MCC\US\t623787a=4

dswMedia\anim\t049405a=4

dswMedia\IA\t631723a\t631723a=2

dswMedia\anim\t014847a=2

dswMedia\IA\t631795a\t631795a=2

dswMedia\IA\t631707a\t631707a=2

dswMedia\anim\t045796a=2

dswMedia\anim\t013904a=2

dswMedia\anim\t047518a=6

dswMedia\IA\t620278a\t620278a=4

dswMedia\IA\t631317a\t631317a=2

dswMedia\IA\t631182a\t631182a=4

dswMedia\anim\t048093a=2

dswMedia\anim\t014656a=4

dswMedia\anim\t012589a=2

dswMedia\anim\t045720a=2

dswMedia\IA\t631791a\t631791a=2

dswMedia\IA\t620268a\t620268a=4

dswMedia\anim\t047424a=2

dswMedia\anim\t046134a=2

dswMedia\anim\t012646a=2

dswMedia\IA\t979062a\t979062a=2

dswMedia\anim\t012766a=6

dswMedia\anim\t014833a=6

dswMedia\anim\t013247a=6

dswMedia\anim\t012356a=2

dswMedia\IA\t041755a\t041755a=2

dswMedia\IA\t631798a\t631798a=2

dswMedia\anim\t014926a=4

dswMedia\IA\t053224a\t053224a=6

dswMedia\anim\t047866a=2

dswMedia\IA\t630095a\t630095a=4

dswMedia\IA\t620264a\t620264a=4

dswMedia\IA\t631179a\t631179a=4

dswMedia\anim\t045060a=2

dswMedia\IA\t621387a\t621387a=4

dswMedia\IA\t631788a\t631788a=2

dswMedia\IA\t620270a\t620270a=4

dswMedia\anim\t014916a=2

DSWMEDIA\SHARED\PLAYERS\LAUNCHER=22

DSWMEDIA\SHARED\PLAYERS\IAI\IAIPLAY=22

DSWMEDIA\SHARED\PLAYERS\RFL\RFLPLAY=22

DSWMEDIA\SHARED\PLAYERS\MCC\MCCPLAY=22

DSWMEDIA\SHARED\PLAYERS\IMR\IMRPLAY=22

DSWMEDIA\SHARED\PLAYERS\IIP\IIPPLAY=22

DSWMEDIA\IA\CLIM_CCL\CLIM_CCL=22

DSWMEDIA\IA\POP_CPO\POP_CPO=22

DSWMEDIA\afrCRC\afrCRC=16

DSWMEDIA\afrHome\celebHS=16

DSWMEDIA\afrHome\histHS=16

DSWMEDIA\afrHome\mediaHS=16

DSWMEDIA\afrHome\vtHS=16

DSWMEDIA\AfrLBA\AfrLBA=16

DSWMEDIA\afrMap\AFCC=16

DSWMEDIA\afrMap\diaspora=16

DSWMEDIA\afrMTime\afrmtime=16

DSWMEDIA\afrTime\afrtime=16 

4. On the File menu, click Save.

5. Locate the DiscID.ini file in the following folder on your server, where
   <path> is the path on your server:

   \<path>\DiscID.ini

6. Open the DiscID.ini file in Notepad, and then replace the contents of the
   DiscID.ini file on your hard disk with the following text:

[SKU]

Content=ST02ADLXC

Disc=1

NumDiscs=5

7. Click Save on the File menu to save the file.

8. Follow the directions in the "Step 2. Install Encarta products on a
   workstation" section of the Network Administrator's Guide to install Encarta
   Reference Library to the client workstations.

   NOTE: If Encarta Reference Library is already installed to the client
   workstations, remove Encarta Reference Library from each workstation, then
   follow steps 2 through 8 to update the SuiteCD.ini and DiscID.ini files on
   the server and reinstall the program to the client workstations.

MORE INFORMATION
================

For additional information about the minimum system requirements for Encarta
Reference Library, click the article number below to view the article in the
Microsoft Knowledge Base:

   Q305821 ENC2002: Minimum System Requirements for Encarta

For more information about Encarta Reference Library, visit the following
Microsoft Web site:

   http://www.encarta.msn.com/shop/ERL.asp
   (http://www.encarta.msn.com/shop/ERL.asp)


Additional query words:

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002
Version           : :1.0
Issue type        : kbprb

=============================================================================

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Copyright Microsoft Corporation 2002.