DOCUMENT:Q84160 07-FEB-2002 [homemm] TITLE :Help Screen Replaced When QuicKeys Is Activated PRODUCT :Microsoft Home Multimedia Titles PROD/VER::1.0,1991 edition,1992 edition,1992 editions OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Bookshelf for Windows versions 1991 edition, 1992 edition - Microsoft Cinemania 1992 editions, on platform(s): - the operating system: Microsoft Windows NT - Microsoft Multimedia Viewer, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If a QuicKeys combination is activated when a Help screen has the focus, Microsoft Multimedia Viewer will replace the Help screen with the book specified from the QuicKeys combination. STATUS ====== This is by design. To prevent the replacement of the window is to do the following: 1. Load QuicKeys. 2. From the Edit menu, choose Preferences. 3. In the Viewer QuicKeys Preferences dialog box, clear the Use One Viewer Window Only check box. STEPS TO REPRODUCE PROBLEM -------------------------- 1. Load QuicKeys. 2. Open a Viewer book, such as the Hammond Atlas. 3. From the Help menu, choose Help Contents. 4. After Help Contents is loaded, activate a QuicKeys combination. Viewer loads the appropriate book into the Help window. Additional query words: 1.00 1.00a quickkeys quick keys viewer win usage ====================================================================== Keywords : Technology : kbHomeProdSearch kbHomeMMsearch kbBookshelfSearch kbCineManiaSearch Version : :1.0,1991 edition,1992 edition,1992 editions ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.