DOCUMENT:Q135325  19-NOV-1999  [powerpt]
TITLE   :PPT7: Presentation Conference Troubleshooting Guide
PRODUCT :Microsoft PowerPoint for Windows
PROD/VER:WINDOWS:7.0
OPER/SYS:
KEYWORDS:kbnetwork kbtshoot kbdta kbconf

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The information in this article applies to:

 - Microsoft PowerPoint for Windows 95, version 7.0 
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SUMMARY
=======

This article contains a series of questions to help you troubleshoot problems
using the Presentation Conference feature in PowerPoint.

MORE INFORMATION
================

1. How many computers--including the audience members and the presenter--are
   connected to the presentation conference?

2. How many of the audience computers can connect to the presentation conference
   and how many cannot connect?

3. Can both the presenter and audience members run the Presentation Conference
   Wizard successfully?

   If either cannot run the Presentation Conference Wizard, the program files may
   be invalid or damaged.

4. Can those who cannot run the Presentation Conference Wizard, connect to each
   other's computer? Can each of them transfer files from one computer to the
   other?

   If you cannot connect to and transfer files between the computers, you may
   have a network configuration problem. To correct the problem, contact your
   network system administrator.

   If you can connect to and transfer files between the computers, you have
   effectively done what presentation conferencing does:
   a. Connect to another computer.

   b. Transfer a file from one computer to another.

5. Do all participants have a valid SET TEMP statement and a valid TEMP
   directory? To determine this:
   a. Open the Autoexec.bat file in a text editor, such as Notepad.

   b. Do you see a statement similar to the following?

   Set Temp=C:\Temp

      If you do not see a line similar to the above, type the statement on a new
      line.

   c. Save and close the file.

   d. Repeat steps a through c for each participant.

   e. Create the TEMP directory if it does not exist.

   f. Try connecting to the presentation conference again.

6. Is the TCP/IP protocol installed?

   Presentation conference requires that the TCP/IP protocol be installed. The
   Presentation Conference command on the Tools menu is unavailable (dimmed) if
   TCP/IP is not installed as a network protocol. You can use the following
   steps to determine if TCP/IP is installed:
   a. Right-click the Network Neighborhood icon, and then click Properties.

   b. Click the Configuration tab.

   c. Verify that TCP/IP is listed in the list of installed network components.

      If TCP/IP is not listed, contact your network systems administrator or
      refer to the network operating system printed documentation.

      If TCP/IP is listed, remove and then reinstall the TCP/IP protocol. For
      more information, contact your network systems administrator or refer to
      the network operating system printed documentation.

      For additional information about adding network protocols, click the Index
      tab in Windows Help, type the following text:

   "protocols" (without the quotation marks)

      and then double-click the selected text. Select a topic from the list.


Additional query words: 7.00 ppt95 ppt7 grayed out greyed

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Keywords          : kbnetwork kbtshoot kbdta kbconf 
Technology        : kbPowerPtSearch kbPowerPt700 kbZNotKeyword2 kbPowerPt700Search
Version           : WINDOWS:7.0
Hardware          : x86
Issue type        : kbinfo

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