XADM: Mail Going to IMC or MSMail Stays in Outbox

ID: Q154298

The information in this article applies to:

SYMPTOMS

When you attempt to send mail to an Internet address, the message stays in the Outbox. Mail sent to a MSMail 3.2 postoffice through the MSMail Connector also stays in the Outbox.


CAUSE

This occurs when the Microsoft Exchange Service Account does not have the correct permissions on the Configuration object. The Microsoft Exchange Service Account requires Service Account Admin permissions.


MORE INFORMATION

The same problem occurs when sending mail to an MS Mail postoffice. The Application Log in Event Viewer will log the following 2 warnings:

Event ID: 9297
Source: MSExchangeMTA
The user... Private MDB has caused a security violation...
Event ID: 3161
Source: MSExchangeMTA
An internal MTA error occurred. The logon violated security.


RESOLUTION

To correct the permission problems, select the Configuration Container in the Microsoft Exchange Administrator program. Click Properties from the File menu. Click the Permissions tab and give the Microsoft Exchange Service Account the Service Account Admin. Role. After this change has been made you will need to stop and restart both the Microsoft Exchange Message Transfer Agent (MTA) and Microsoft Exchange Internet Mail Connector (IMC) for the change to take effect.

Additional query words: 


Keywords          : kbusage XADM 
Version           : winnt:4.0
Platform          : winnt 
Issue type        :

Last Reviewed: March 31, 1999