DOCUMENT:Q165676  14-NOV-2000  [word97]
TITLE   :WD97: Missing Menu Items When WordMail Document Opened in Word
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbinterop

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you open a document that has been saved from a WordMail message in either
Word Document Format (*.doc) or RTF Text Format (*.rtf), menu items are missing
and the Print Preview button is missing from the Standard toolbar.

CAUSE
=====

The document is attached to the Email.dot template or to another template with
customized menus or toolbars.

WORKAROUND
==========

To work around this problem, use the following steps to attach a Word template,
for example Normal.dot, to the document:

1. Open the document in Word 97.

2. On the Tools menu, click Templates And Add-Ins.

3. Click the Attach button. Change to the correct folder, click Normal.dot, and
   then click OK.

NOTE: You can use the Organizer to copy styles from the Email.dot to your
Normal.dot, if desired. To open the Organizer, click Styles on the Format menu
and then click the Organizer button.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

WordMail messages are based on the template specified by the Template setting on
the E-mail tab in Outlook. To locate the E-mail tab, on the Tools menu, click
Options. The default WordMail template is Email.dot.

In Email.dot, the Print Preview button is missing from the Standard toolbar.

The following table lists the menu items that are missing from the Email.dot
template.

   Menu           Menu item
   -------------------------------

   File           Versions
                  Print Preview

   View           Master Document
                  Header and Footer
                  Full Screen

   Insert         Page Numbers

   Tools          Protect Document
                  Mail Merge
                  Envelopes and Labels
                  Letter Wizard

The following items are added to the Tools menu in the Email.dot template:

   Tools          AutoSignature
                  Check Names

Additional query words:

======================================================================
Keywords          : kbinterop 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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