DOCUMENT:Q170463  20-OCT-1999  [word97]
TITLE   :WD97: Photo Editor Appears to Hang on Low-Memory Computer
PRODUCT :Word 97 for Windows
PROD/VER::97
OPER/SYS:
KEYWORDS:kbtool kbusage winword word97

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The information in this article applies to:

 - Microsoft Photo Editor, version 3.0.2.3 97 
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SYMPTOMS
========

If you attempt to insert a JPEG picture object into Microsoft Word from Photo
Editor, Photo Editor appears to stop responding when you click "Exit and Return
to <document>" on the File menu.

After a long delay, Photo Editor inserts the picture into Microsoft Word and then
quits.

CAUSE
=====

This problem occurs when your computer has 16 megabytes (MB) of random access
memory (RAM) or fewer.

WORKAROUND
==========

To work around this problem, use either of the following methods:

 - Increase the amount of RAM on your computer.

   - or -

 - Use another paint or photo program, such as Microsoft Paint.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Photo Editor 97.

MORE INFORMATION
================

This problem mainly occurs on 486/33 computers with 16 MB or fewer of RAM, and a
2-MB video card.

For additional information about Microsoft Photo Editor, please see the following
articles in the Microsoft Knowledge Base:

   Q169938 WD97: General Information About Microsoft Photo Editor

   Q165812 OFF97: Photo Editor Is Not Installed by the ValuPack

Additional query words: 8.0

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Keywords          : kbtool kbusage winword word97 
Technology        : kbWordSearch kbHomeProdSearch kbPowerPtSearch kbPhotoEd97
Version           : :97
Issue type        : kbprb

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