DOCUMENT:Q197682 14-NOV-2000 [word97] TITLE :WD97: After Install of ATI Driver, Text Looks Blocked or Corrupt PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbdta word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== After you install or upgrade your ATI display driver, text in your Word document may appear blocked or corrupted. This problem may occur with certain fonts and more frequently in larger font sizes. CAUSE ===== You may have installed ATI Rage II / II+ display driver version 5.21 or 5.24. This is a known problem with these ATI display drivers. For more information, please contact ATI Technical Support. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. ATI Technologies Inc. 33 Commerce Valley Drive East Thornhill, Ontario Canada L3T 7N6 Technical Support Telephone: 905-882-2626 Technical Support Fax: 905-882-0546 World Wide Web: http://www.atitech.ca E-mail: support@atitech.ca WORKAROUND ========== To work around this problem, turn off the "Smooth edges of screen fonts" option in Windows. To turn off the "Smooth edges of screen fonts" option, use the following steps: 1. Quit Word. 2. On the Start menu, point to Settings and then click Control Panel. 3. Double-click the Display icon. 4. On the Effects tab, click to clear the "Smooth edges of screen fonts" check box, and then click OK. STATUS ====== This problem may occur when you use Microsoft Word 97 for Windows on either Microsoft Windows 95 or Microsoft Windows 98, and ATI Rage II/II+ display driver versions 5.21 or 5.24. NOTE: This problem may also occur in other Windows applications. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 3D 4.10.1998 block blocky jagged jaggy corrupt ====================================================================== Keywords : kbdta word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.