DOCUMENT:Q232555  07-SEP-2001  [word97]
TITLE   :WD97: Hang or IPF While Scrolling Using HP DeskJet 820 Printer
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kb3rdparty kbprint kbui kbdta

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

While you are scrolling through a document, your computer may stop responding
(hang) or the following error message may appear, if the default printer is
using the Hewlett-Packard DeskJet 820 printer driver version 8.0 or 8.2.

   An error has occurred in your program. To keep working anyway, click ignore
   and save your work in a new file. To quit this program, click Close. You will
   lose information you entered since your last save.
   Details reports
   WINWORD caused a general protection fault in module HPFDJC04.DRV

NOTE: The Ignore option in the warning dialog box is ineffective, and you are
unable to access your document.

RESOLUTION
==========

Use an updated version of the printer driver.

MORE INFORMATION
================

Hewlett-Packard has updated drivers available at their Web site located at

   http://www.hp.com (http://www.hp.com)

For information about how to contact Hewlett-Packard, click the appropriate
article number below to view the article in the Microsoft Knowledge Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: HP

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Keywords          : kb3rdparty kbprint kbui kbdta 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

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