DOCUMENT:Q256231 06-AUG-2002 [word97] TITLE :WD97: Printing Label Ignores Direct Formatting PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbdta word8 word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== After you create a new document from your custom label template, when you print labels using the "Envelopes and Labels" command (on the Tools menu, click "Envelopes and Labels"), the label address may be printed with different formatting than what you specified in your label template. CAUSE ===== Word displays the text in the Address box on the Label tab by using the Word default font. If you click Print, the label is printed using the Normal style in the Normal.dot template. If you click New Document, Word opens a new document based on the Normal.dot template, and the labels take on the Normal style of the Normal.dot template. If you paste formatted text onto the Label tab, the formatted text appears with the default font in Word, and it is printed with the formatting for the Normal style of your Normal.dot template. WORKAROUND ========== To work around this issue, use one of the following methods. Method 1: Add Labels to New Document ------------------------------------ On the Labels tab of the "Envelopes and Labels" dialog box, click New Document to add the labels to a new document. Then format the labels as you want and print the labels. Method 2: Format the Text in the Address Box -------------------------------------------- Select the text in the Address box on the Labels tab, and then right-click the selected text. Click either Font or Paragraph from the shortcut menu that appears, and modify the text to the correct format that you want. Then, on the File menu, click Print to print your labels. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ Microsoft Word makes extensive use of a new technology called Rich Text Edit (RTE) dialog boxes. RTE dialog boxes allow you to select multiple formatting options and to see the results of the formatting in the dialog box. RTE dialog boxes also allow the use of shortcut keys and menus to change the format of the text in the dialog boxes. Additional query words: incorrect wrong richedit ====================================================================== Keywords : kbdta word8 word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.