DOCUMENT:Q269966  05-MAY-2001  [msdn]
TITLE   :BUG: MSDN Library - July 2000 DVD Edition Has a Corrupt MSDN020.
PRODUCT :Microsoft Developer Network
PROD/VER::July 2000
OPER/SYS:
KEYWORDS:kbMSDN kbDSupport

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The information in this article applies to:

 - Microsoft Developer Network (MSDN) July 2000 
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SYMPTOMS
========

When you install the July 2000 MSDN Library (DVD version), after you have
installed about 1-3 percent of the files, you receive an error massage similar
to

   setup couldn't find the file x:/msdn/msdn020.chw

   where x is the drive letter of your DVD-ROM drive.

   -or-

   Cannot open the file: C:\Program Files\Microsoft Visual
   Studio\MSDN\2000JUL\1033\MSDN020.COL

Setup is unable to install the MSDN Library without the MSDN020.chw file. Error
messages generated may vary but all refer to an inability to find/read/copy the
MSDN020.chw file.

CAUSE
=====

Some copies of the July 2000 MSDN Library (DVD version) have a corrupt copy of
the MSDN020.chw file.

RESOLUTION
==========

To obtain replacement media, please contact your local MSDN Subscriber Services
site. In North America, call 1-800-759-5474. To reach MSDN Subscription Customer
Service in other regions, see the following Microsoft Web site:

   http://msdn.microsoft.com/subscriptions/resources/phonelist.asp

STATUS
======

Microsoft has confirmed this to be a bug in the Microsoft products listed at the
beginning of this article.

MORE INFORMATION
================

For additional information on how to troubleshoot MSDN Library installation
issues please, click the article number below to view the article in the
Microsoft Knowledge Base:

   Q216109 HOWTO: Troubleshoot MSDN Library Run-Time/Install/Uninstall Problems

Additional query words: msdno2o.chw, MSDNO2O.CHW

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Keywords          : kbMSDN kbDSupport 
Technology        : kbMSDNSearch kbZNotKeyword2
Version           : :July 2000
Issue type        : kbbug

=============================================================================

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