DOCUMENT:Q127807  23-NOV-1999  [msdos]
TITLE   :"Out of Memory" Error After Updating MSAV Signature File
PRODUCT :Microsoft Disk Operating System
PROD/VER:MS-DOS:6.0,6.2,6.21,6.22
OPER/SYS:
KEYWORDS:msdos

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft MS-DOS operating system versions 6.0, 6.2, 6.21, 6.22 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you update the Microsoft Anti-Virus signature files, you receive the
following error message when you press the F9 key while you are running MS-DOS
Anti-Virus (MSAV.EXE):

   Out of memory

When this error occurs, the computer may stop responding (hang).

Note that this problem occurs only with the MS-DOS Anti-Virus signature files.
This problem does not occur with the Windows Anti-Virus (MWAV.EXE) signature
files.

RESOLUTION
==========

The Microsoft MS-DOS Anti-Virus signature file update (DOSAV.EXE) dated 3/18/95
and later corrects the "Out of Memory" error the article discusses. All
information about the updated signature file for MS-DOS Anti-Virus is provided
by Symantec/Central Point.

MORE INFORMATION
================

Updated signature files for the Microsoft Anti-Virus programs for MS-DOS and
Windows are available from the Symantec/Central Point BBS or the
Symantec/Central Point forum on CompuServe. The updated signature list for
MS-DOS Anti-Virus is called DOSAV.EXE, dated 9/27/95. The updated signature list
for Windows Anti-Virus is called WINAV.EXE, dated 8/31/95.

The Symantec/Central Point BBS number is (541) 984-5366.

To reach the Symantec/Central Point forum on CompuServe, type "GO SYMDOS"
(without the quotation marks) or "SYMWIN" (without the quotation marks) at any
CompuServe prompt.

Additional query words: 6.00 6.20 6.21 6.22 dosav

======================================================================
Keywords          : msdos 
Technology        : kbMSDOSSearch kbMSDOS621 kbMSDOS622 kbMSDOS620 kbMSDOS600
Version           : MS-DOS:6.0,6.2,6.21,6.22

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.