DOCUMENT:Q176744 15-MAR-1999 [exchange] TITLE :XCLN: Installing Outlook on OWA Server Causes Access Failure PRODUCT :Microsoft Exchange PROD/VER:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 - Microsoft Outlook Web Access, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If you install a Microsoft Outlook client, version 8.03 on a Microsoft Exchange Server computer that has the Outlook Web Access (OWA) component installed, it may cause access to calendar information to be unavailable or generate Access Denied errors on OWA clients. CAUSE ===== The Outlook Client, version 8.03 installs and registers Active Messaging version 1.1. This can cause problems with Collaborative Data Objects (CDO) version 1.2 in the OWA component. WORKAROUND ========== Run the Microsoft Exchange Server Setup program and select reinstall to update CDO to version 1.2. ====================================================================== Keywords : Technology : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550 Version : 5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.