DOCUMENT:Q97151  23-NOV-1999  [msdos]
TITLE   :Acer Computers Hang After Installing DoubleSpace
PRODUCT :Microsoft Disk Operating System
PROD/VER:MS-DOS:6.0,6.2,6.22
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft MS-DOS operating system versions 6.0, 6.2, 6.22 
-------------------------------------------------------------------------------

SYMPTOMS
========

This information applies to both Microsoft DoubleSpace and Microsoft DriveSpace.
For MS-DOS 6.22, use DRVSPACE in place of DBLSPACE for commands and filenames.

Your Acer computer stops responding (hangs) after you install DoubleSpace.

CAUSE
=====

According to Acer Technical Support, 386 11/16SX and 386 11/20SX machines with
BIOS revisions earlier than 1.2 revision 4 hang after you install DoubleSpace.

RESOLUTION
==========

According to Acer Technical Support, you need to upgrade to BIOS version 1.2
revision 4 to correct this problem. For more information, about the BIOS
upgrade, contact Acer Technical Support.


For more information, query on the following words in the Microsoft Knowledge
Base:

   doublespace and setup and reboot and hangs


Acer computers are manufactured by Acer Technologies Corporation, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 6.00 i.2r4 dblspace double space 6.20 dblspace.exe 3rdparty

======================================================================
Keywords          :  
Technology        : kbMSDOSSearch kbMSDOS622 kbMSDOS620 kbMSDOS600
Version           : MS-DOS:6.0,6.2,6.22

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.