DOCUMENT:Q98311 23-NOV-1999 [msdos] TITLE :Firmware V135 Required for Gateway 2000 Handbook Computers PRODUCT :Microsoft Disk Operating System PROD/VER:MS-DOS:6.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft MS-DOS operating system version 6.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The following problems have been reported on Gateway 2000 Handbook 80286 computers running MS-DOS 6.0 and DoubleSpace: - Data Error Reading Drive X: (Choosing the Retry button may correct this error.) -and- - Random system hangs that cannot be corrected by rebooting. (Pressing CTRL+ALT+DEL doesn't work; you must turn the computer off and then on again. WORKAROUND ========== To avoid these problems, upgrade your Handbook firmware to version 135. For more information, contact Gateway 2000. Additional query words: 6.00 double space dblspace hardware ====================================================================== Keywords : Technology : kbMSDOSSearch kbMSDOS600 Version : MS-DOS:6.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.