DOCUMENT:Q142772 25-MAR-2002 [win95x] TITLE :Setup Hangs on Compaq Laptop After Running Add Printer Wizard PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:: OPER/SYS: KEYWORDS:kbhw kbsetup win95 kbHardwarekbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are installing Windows 95 on your Compaq laptop computer, your computer may stop responding (hang) after Setup runs the Add Printer Wizard. CAUSE ===== This problem may be caused by either of the following situations: - The third-party printer drivers you were using in your earlier version of Windows were not updated properly. - The Add Printer Wizard did not successfully return control to Setup. This problem is known to occur with the OEM version of Windows 95 provided by Compaq, and may occur with other OEM versions of Windows 95 as well. RESOLUTION ========== To work around this problem, please see the following article in the Microsoft Knowledge Base: Q132620 Computer Hangs During Finalizing Settings Screen STATUS ====== This problem no longer occurs in Windows 98. To resolve this problem, install the current version of Windows. For information about the current version of Windows, visit http://www.microsoft.com/windows. Additional query words: ====================================================================== Keywords : kbhw kbsetup win95 kbHardware kbfixlist Technology : kbWin95search kbZNotKeyword3 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.