DOCUMENT:Q182293  28-JUL-2001  [win95x]
TITLE   :Err Msg: Rundll32 Has Performed an Illegal Operation...
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:WINDOWS:95
OPER/SYS:
KEYWORDS:kberrmsg dun win95 kbDialUp

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The information in this article applies to:

 - Microsoft Windows 95 
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SYMPTOMS
========

When you install Dial-Up Networking using the Add/Remove Programs tool in
Control Panel, you may experience the following symptoms:

 - When you double-click Make New Connection in Dial-Up Networking, you may
   receive the following error message:

   Rundll32 has performed an illegal operation and will be shut down.

 - When you attempt to connect to the Internet and you have Dial-Up Networking
   configured to dial automatically, you may receive one of the following error
   messages:

   Rnaapp.exe caused an invalid page fault in module kernel32.dll

   Rnaapp caused an invalid page fault in module rnaapp.exe.

CAUSE
=====

These error messages can occur if you are running the retail version of Windows
95, and you install Dial-Up Networking using a Microsoft Windows 95 OEM Service
Release 2 (OSR2) CD-ROM.


RESOLUTION
==========

To resolve this behavior, use one of the following methods:

Method 1
--------

Obtain the Dial-Up Networking 1.3 Performance and Security Update from the
following Microsoft Web site:

   http://www.microsoft.com/windows95/downloads

Method 2
--------

Uninstall Dial-Up Networking using the Add/Remove Programs tool in Control Panel,
and then install Dial-Up Networking using a retail version of Windows 95.

NOTE: If you receive any file version conflict messages, click No to replace the
existing files on the hard disk.

Additional query words:

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Keywords          : kberrmsg dun win95 kbDialUp 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbprb

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