DOCUMENT:Q191152  28-JUL-2001  [win95x]
TITLE   :You Receive Error Messages When You Click Dial Properties
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:WINDOWS:95
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbnetwork kbtool dun win95 kbDialUp

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you double-click a Dial-Up Networking connection, and then click Dial
Properties, you may receive either of the following error messages:

   Internal error. Quit and restart the program.

   Rundll32 - This program has performed an illegal operation and will be shut
   down.

   Not enough memory.

If you then click Details, you may receive any of the following error messages:

   Rundll32 caused a general protection fault in module KRNL386.exe at
   0003:<memory address>.

   Rundll32 caused a general protection fault in module Kernel32.dll at
   0137:<memory address>.

   Rundll32 caused a general protection fault in module Tapi.dll at
   0014:<memory address>.

CAUSE
=====

The issue can occur if the Tapiaddr.dll file is missing or damaged.

RESOLUTION
==========

First Two Error Messages Listed Above
-------------------------------------

To resolve this issue, replace the Tapiaddr.dll file, and then remove and
reinstall Dial-Up Networking. To do so, use the following steps:

1. Rename the Tapiaddr.dll file to Tapiaddr.old, and then extract the
   Tapiaddr.dll file from your original Windows 95 media to the Windows\System
   folder. For information about how to rename a file, click Start, click Help,
   click the Index tab, type "renaming" (without quotation marks), and then
   double-click the Renaming Files topic. For information about how to extract
   files, see the following article in the Microsoft Knowledge Base:

   Q129605 How to Extract Original Compressed Windows Files

   NOTE: The Tapiaddr.dll file is in the Win95_11.cab cabinet file on the Windows
   95 CD-ROM, or on disk 11.

2. Remove Dial-Up Networking, and then reinstall it. For information about how
   to do so, see the following article in the Microsoft Knowledge Base:

   Q181599 How to Remove and Reinstall Dial-Up Networking and TCP/IP

"Not Enough Memory" Error Message
---------------------------------

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "telephon.ini" (without the quotation marks), and then
   click Find Now.

3. Right-click any found Telephon.ini file, and then click Delete. Repeat this
   step until all Telephon.ini files are deleted.

4. Close the Find window.

5. Click Start, and then click Run.

6. In the Open box, type "tapiini.exe" (without the quotation marks), and then
   click OK.

======================================================================
Keywords          : kbenv kberrmsg kbnetwork kbtool dun win95 kbDialUp 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.