DOCUMENT:Q216836 08-MAY-2002 [win95x] TITLE :GP Fault When Creating or Manipulating Many Windows PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER::1,2,2.1 OPER/SYS: KEYWORDS:osr2 win95kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 - Microsoft Windows 95 OEM Service Release, versions 1, 2, 2.1 ------------------------------------------------------------------------------- SYMPTOMS ======== When many windows are being created or manipulated, a general protection (GP) fault may occur in User.exe. In rare circumstances, the computer may seem to stop responding (hang). CAUSE ===== A problem with an internal function in User.exe may cause a pointer to be calculated incorrectly. Under stress, this pointer may cause corruption to the user heap, which eventually leads to the GP fault when calls are made to GetWindowLong() or SetWindowLong(). RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next update that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Date Time Version Size File name Locale ----------------------------------------------------------------- 07/24/98 8:26pm 4.00.952 462,528 User.exe English 01/06/99 12:45am 4.00.952 463,359 User.exe French (Standard) 01/27/99 2:28am 4.00.952 463,351 User.exe German 01/28/99 7:25am 4.00.952 463,215 User.exe Spanish 01/28/99 7:10am 4.00.952 463,015 User.exe Italian NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This issue is resolved in Microsoft Windows 98. Additional query words: ipf ====================================================================== Keywords : osr2 win95 kbfixlist Technology : kbWin95search kbOPKSearch kbZNotKeyword3 kbWin95OPKOSR2 kbWin95OPKOSR1 kbWin95OPKOSR210 Version : :1,2,2.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.