DOCUMENT:Q252215 08-MAY-2002 [win95x] TITLE :SMART Capability Available for Released Version of Windows 95 PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:Win2000:95 OPER/SYS: KEYWORDS:kbenv win95kbbuglist kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run a program on your Windows 95-based computer, the program may be unable to query the "Self Monitoring, Analysis and Reporting Technology" (SMART) capabilities of any or your Integrated Drive Electronics (IDE) drives when you are using Microsoft-supplied drivers. CAUSE ===== This problem can occur if you are running the released version of Windows 95 instead of Windows 95 OEM Service Release 2 or later. The component to query SMART capabilities of IDE drives was first included with Windows 95 OEM Service Release 2. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name --------------------------------------------------- 03/06/1996 08:18p 4.00.954 18,518 Voltrack.vxd 08/24/1996 02:11p 4.00.1111 17,982 Smartvsd.vxd 08/25/1997 03:12p 4.00.1116 24,426 Esdi_506.pdr STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ This hotfix includes the files that are required for SMART support, and these files are listed in the following Microsoft Knowledge Base article: Q154435 Windows 95 IDE Support for SMART, DMA, and ATAPI Tape Drives For additional information about SMART capabilities, click the article number below to view the article in the Microsoft Knowledge Base: Q208048 SAMPLE: SmartApp.exe Accesses SMART Stats in IDE Drives Additional query words: original equipment manufacturer ====================================================================== Keywords : kbenv win95 kbbuglist kbfixlist Technology : kbWin95search kbZNotKeyword3 Version : Win2000:95 Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.