DOCUMENT:Q82528 08-DEC-1999 [win95x] TITLE :Some Printers Don't Get Correct Resolution in Excel 4 PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SUMMARY ======= Some printers will not receive the correct resolution when resetting in Excel version 4.0 running under the Microsoft Windows operating system version 3.1. This problem is caused when Excel 4.0 is used with the Panasonic KX-P1124 (or other dot-matrix printers using the same resolution as the default printer). When Print Quality (from the Excel 4.0 File menu, choose Print) is changed to 360 dpi to obtain 360 x 360 resolution, 360 x 180 dpi is the output. If the Print Quality setting is re-examined, the 360 x 180 resolution is displayed instead of the 360 x 360 selected earlier. The Control Panel must be used to change the resolution to obtain the correct printout and setting. Additional query words: 3.10 3.11 3.1 win31 ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.