XCLN: Page Fault in Mprexe.exe When Starting Client

ID: Q151708

The information in this article applies to:

SYMPTOMS

The following error message may appear when you start the Microsoft Exchange client for Windows 95 or Microsoft Outlook 97:

MPREXE caused an invalid page fault in Kernel32.dll
In certain cases, the option to remember passwords, "Save this password in your password list", may be grayed out or unavailable.


CAUSE

This is due to a corrupt password list (PWL) file. A user's PWL may become corrupt after upgrading their Windows 95 operating system to the Service Pack 1 (SP1).


WORKAROUND

Locate and delete or rename your PWL file. The file is named <Username>.pwl, where <Username> is the name you use to log on. It should be located in the Windows folder. After you delete or rename the file, restart Windows 95.

NOTE: If you are using a personal certificate, you should export it before renaming or deleting your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, see the following article in the Microsoft Knowledge Base:

Q190296 Unable to Use Personal Certificates in Outlook Express

Additional query words: greyed www web gpf application error invalid MSN mpr.exe 


Keywords          : kbusage XCLN 
Version           : WINDOWS:4.0,5.0,97
Platform          : WINDOWS 
Issue type        :

Last Reviewed: March 25, 1999