ASP May Fail When IIS Is in Low Memory Condition

ID: Q192596

The information in this article applies to:

SYMPTOMS

When a Microsoft Internet Information Server (IIS) computer is in low memory conditions and using a COM object to set a cookie, there is a possibility that IIS may generate a Dr. Watson error like the following: 

   Dr. Watson for NT Application error has occurred inetinfo.exe
   Exception: access violation (0xc0000005), Address: 0x7740f60b

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: 

   http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 

   Date      Time                 Size    File Name     Platform
   -------------------------------------------------------------
   08/21/98  08:17:59AM           823 KB   Asp.dll       (x86)
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q154871
   TITLE     : Determining If Your Product Is Eligible for No-Charge
               Technical Support
Additional query words: iiswww iisgeneral iisscript 
Version           : WinNT:4.0
Platform          : winnt
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: November 17, 1998