Convlog Tool Stops Processing NCSA Files

ID: Q197401

The information in this article applies to:

Microsoft Internet Information Server version 4.0

SYMPTOMS

If you attempt to use NCSA input file to convert an Internet Protocol (IP) address to a Domain Name Server (DNS) name, the Convlog tool may stop processing the file.

CAUSE

This problem can occur if the IP address is resolved to a short DNS name (for example, 194.191.178.65 is resolved to ns.sv.fr).

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

   Date     Time    Size    File name   Platform
   ----------------------------------------------
   12/04/98  03:40a 70,432  convlog.exe   (x86)
   12/04/98  03:42a 126,736 convlog.exe   (Alpha)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE:      Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Information Server version 4.0.

Additional query words: IIS hotfix hot fix qfe quick fix engineering patch

Keywords          : kbtool
Version           : WINNT:4.0
Platform          : winnt
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: December 15, 1998