Errors Occur When the MTS Identity Is Not Set to the Default User

ID: Q232629

The information in this article applies to:

SYMPTOMS

When you attempt to open an ASP application in the Web browser, the following error message occurs:

Server Application Error An error occurred reading or setting a configuration parameter. (0x80080005)
After you receive this error message, the Event Viewer will contain the following system event:
DCOM got error "Logon failure: unknown user name or bad password. " and was unable to logon DOMAINX\Administrator in order to run the server: {182C40F0-32E4-11D0-818B-00A0C9231C29}
If you start the Microsoft Transaction Server (MTS) Explorer, which loads the MTS snap-in for the Microsoft Management Console (MMC), and attempt to open a package, the following error message occurs:
An error occurred accessing components in the system package on this computer. Error code was 8080005. Make sure that:

Microsoft Transaction server is installed correctly.
If you have set a specific identity for the system package, check that the user account and password are correct and user is a member of the local Windows NT Administrators group.


CAUSE

These errors occur because the MTS identity is not set to the default user.


RESOLUTION

To resolve this issue, change the identity back to the default user. To do this, perform the following steps:

  1. Open the MMC, and attempt to open the package that causes the error described in the "SYMPTOMS" section above.


  2. Clear the error message.


  3. Click Yes when prompted by the following message:
    The previous error could have been caused because the system package identity is configured with an invalid user account or password. Do you want to try resetting this identity to the default.



MORE INFORMATION

For more information about the MTS identify, see the Identity Tab (Package) topic in the MTS Help.

Additional query words: 


Keywords          : 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: June 3, 1999