FTP Cannot Retrieve Files with DBCS Characters in the File Name

ID: Q220847

The information in this article applies to:

Microsoft Internet Information Server version 3.0

Note: This article applies to the Simplified Chinese, Traditional Chinese, Pan-Chinese, Korean, and Japanese versions of Internet Information Server version 3.0.

SYMPTOMS

Microsoft Internet Information Server (IIS) 3.0 FTP is not able to retrieve (using the GET command) files with the localized (DBCS) characters in the file name when the system is upgraded to SP4. "File not found" errors (in the localized language) occur.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 Service Pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

This fix should have the following file attributes or later:


   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
Pan-Chinese
   03/18/99  05:08p                69,136 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)

Simplified Chinese
   03/18/99  05:08p                64,272 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)

Traditional Chinese
   03/18/99  05:08p                64,272 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)

Korean
   03/18/99  05:08p                64,272 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)

Japanese
   03/18/99  05:08p                69,136 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Information Server version 3.0.

Additional query words: iisftp


Keywords          : 
Version           : winnt:3.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999