How to Remove and Reinstall the Windows NT 4.0 Option Pack

ID: Q187870

The information in this article applies to:

Microsoft Windows NT version 4.0 Option Pack
Microsoft Internet Information Server version 4.0

SUMMARY

For troubleshooting purposes, or because of corruption, you may find it necessary to remove and reinstall the Windows NT 4.0 Option Pack, which includes Internet Information Server (IIS) 4.0, as well Microsoft Transaction Server (MTS) 2.0, Microsoft Message Queue Server (MSMQ) 1.0, and Internet Connection Services for Microsoft RAS.

This article describes how to:

Remove and reinstall just the Windows NT 4.0 Option Pack.

Remove and reinstall both the Windows NT 4.0 Option Pack and Microsoft Internet Explorer.

Short, general overviews of how to remove and reinstall the Windows NT 4.0 Option Pack and/or Internet Explorer are provided for users who are familiar with these products. Following the overview, more detailed instructions are also provided for those users who are less familiar with them.

CAUTION: Virtual directories and virtual servers are NOT preserved when IIS is removed.

NOTES

It has been reported that some customers who have installed the final, released version of the Windows NT 4.0 Option Pack over a beta version have needed to remove and reinstall the released version.

IIS uses Windows NT Challenge Response as one of its security authentication options. For IIS to install correctly, the NT LM Security Support Provider service must be installed and running. If it is not, the Windows NT 4.0 Option Pack Setup program may fail.

MORE INFORMATION

OVERVIEWS

Remove and Reinstall the WinNT 4.0 Option Pack but Not Internet Explorer

Run Windows NT 4.0 Option Pack Setup to remove the all of the Windows NT 4.0 Option Pack, including IIS.

In Control Panel, double-click Services and verify that the NT LM Security Support Provider service is running (that is, that it has been started).

Reinstall the Windows NT 4.0 Option Pack.

Remove and Reinstall Both the WinNT 4.0 Option Pack and Internet Explorer

Run Windows NT 4.0 Option Pack Setup to remove the all of the Windows NT 4.0 Option Pack, including IIS.

Remove Internet Explorer.

Reinstall Internet Explorer.

In Control Panel, double-click Services and verify that the NT LM Security Support Provider service is running (that is, that it has been started).

Reinstall the Windows NT 4.0 Option Pack.

DETAILED INSTRUCTIONS

Remove and Reinstall the WinNT 4.0 Option Pack but Not Internet Explorer

Run Windows NT 4.0 Option Pack Setup, click Next, and then click Remove All.

Finish running Setup (to remove the Windows NT 4.0 Option Pack). When prompted to restart your computer, click Yes.

After your computer has restarted, open Control Panel Services. Verify that the NT LM Security Support Provider service is running (that is, that it has been started).

Run Setup from your the Windows NT 4.0 Option Pack CD to reinstall IIS 4.0 (and any other components you need).

When prompted, restart your computer.

Remove and Reinstall Both the WinNT 4.0 Option Pack and Internet Explorer

Run Windows NT 4.0 Option Pack Setup, click Next, and then click Remove All.

Finish running Setup (to remove the Windows NT 4.0 Option Pack). When prompted to restart your computer, click Yes.

In Control Panel Add/Remove Programs, click the Install/Uninstall tab.

Select Microsoft Internet Explorer 4.0, and then click Add/Remove.

Select "Uninstall Internet Explorer 4.0 and all its components" and then click Advanced to specify any additional components you want to remove. Click OK, and then finish running the Internet Explorer Setup program. When prompted, restart your computer.

NOTE: For additional information about removing Internet Explorer, see the following article in the Microsoft Knowledge Base:

Q174265 : How to Uninstall Internet Explorer 4.0

After Windows NT has restarted, reinstall Internet Explorer. When prompted to restart your computer, click Yes.

NOTE: Internet Explorer is included on the Windows NT 4.0 Option Pack CD, and is also available at http://www.microsoft.com/ie/download/.

After your computer has restarted, Control Panel, and double-click Services. Verify that the NT LM Security Support Provider service is running (that is, that it has been started).

Run Setup from your Windows NT 4.0 Option Pack CD to reinstall IIS 4.0 (and any other components you need).

When prompted, restart your computer.

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Keywords          : prodNT4OP 
Version           : WINNT:4.0
Platform          : winnt 
Issue type        : kbhowto

Last Reviewed: April 26, 1999