Web Publishing with FrontPage May Cause WWW Service to Hang

ID: Q187732

The information in this article applies to:

SYMPTOMS

When you are using the publishing features of FrontPage with large amounts of Web data, the WWW service may stop responding (hang), or the Windows NT Server computer may run out of virtual memory.

The event log may contain various access violation error logs and possibly other error logs reporting that the FrontPage extenders have responded with "server error: the server timed out."

Also, this publishing process may generate the "parse errors in the directory\_vti_cnf\filename.htm" error message in the application log in Event Viewer, and publishing stops.

IIS will not be responsive to the Internet Service Manager or the Services component of Control Panel. In order to restart the Inetinfo process, a restart of the system is necessary. Or, you can run a kill on the Inetinfo process if you have the Windows NT Resource Kit.


CAUSE

This is caused by a gain in the allocated memory used by the Inetinfo process. This problem has been reproduced only on SMP dual Pentium 200- megahertz computers.


RESOLUTION

To resolve this issue, use one of the following methods:

METHOD 1

Upgrade to the latest version of the FrontPage 98 Server Extensions. You can download the extensions at the following World Wide Web location:
http://www.microsoft.com/frontpage/wpp

METHOD 2

Use the FrontPage Server Administrator to disable authoring on a port. This prohibits use of the FrontPage server extensions until the administrator running the server re-enables authoring.

METHOD 3

Disable one of the processors. For instructions on this procedure, please refer to your hardware documentation.

METHOD 4

Disable the FrontPage server extensions using the following procedure:
  1. On the Start menu, point to Programs, and select Windows NT Explorer.


  2. Double-click the Program Files folder to open it.


  3. Open the Microsoft FrontPage folder, and double-click the FrontPage Server Administrator shortcut.


  4. In the Select Port Number box, select the port in the box. Then click Uninstall. Repeat this process for each port listed in the box. The FrontPage 97 extensions are now removed.


  5. Use METHOD 1 above to download the latest version of the FrontPage Server Extensions.


  6. After the file is downloaded, double-click the icon to install the FrontPage Server Extensions. The Install Wizard will guide you through the installation of the new extensions.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This issue has been addressed in FrontPage 98.

Additional query words: Compaq Proliant 5000 ProLiant 


Keywords          : 
Version           : WINDOWS: WINNT:2.0,3.0
Platform          : WINDOWS winnt 
Issue type        : kbbug

Last Reviewed: April 27, 1999