BUG: Stopping Web Site in MMC After OOP Crash Hangs WWW Service

• Microsoft Internet Information Server version 4.0

SYMPTOMS

If an Out-of-Process (OOP) application stops responding, and you attempt to stop the Web site by using the Microsoft Management Console (MMC), the WWW service may stop responding.

CAUSE

When OOP applications stops responding, Internet Information Server (IIS) generates internal schedule requests to clean up its private operating environment. Because this operation has been scheduled, an attempt to stop IIS from the MMC may force the service to lock itself so that this request can be completed.

RESOLUTION

After an OOP application failure, the WWW service can be stopped by issuing a "net stop w3svc" command without first using the MMC. However, once the WWW service has been stopped from the MMC, issuing the "net stop w3svc" or "net stop iisadmin /y" commands will not stop the server. The following errors may appear:

No longer accepting requests at this time. Incontrollable state.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Information Server version 4.0.

Keywords          : 
Version           : WINNT:4.0
Platform          : winnt 
Issue type        : kbbug 

Last Reviewed: April 27, 1999