Alpha Computer Displays Blue Screen with Site Server 3.0 SP1

ID: Q192793

The information in this article applies to:

Microsoft Site Server version 3.0

SYMPTOMS

After you install Site Server 3.0 Service Pack 1 (SP1) on an Alpha computer where Windows NT 4.0 SP3 and SQL Server 6.5 SP4 are installed on a single physical hard disk drive, the server may stop responding and display a blue screen with a Stop 0x00000024 error message in Ntfs.sys or a Stop 0x0000000A error in Ntoskrnl.exe.

CAUSE

This is a problem in Ntfs.sys that is exposed by sustained heavy disk I/O.

RESOLUTION

A hotfix is available from Windows NT support that fixes the problem in Ntfs.sys, hotfix 135148. Please contact Windows NT Support to obtain this hotfix.

WORKAROUND

To work around this problem, install one or more additional hard disk drives on the server and place SQL Server and/or Site Server on a different physical disk drive from Windows NT. This will balance the load across the spindles and avoid the error by reducing the load on the spindle containing the operating system.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0.

Additional query words: SS3 SP1


Keywords          : 
Version           : WINNT:3.0
Platform          : 
Issue type        : kbbug

Last Reviewed: July 16, 1999