Content Tagging May Cause High CPU Utilization

ID: Q221236

The information in this article applies to:

SYMPTOMS

Content tagging causes Inetinfo.exe to use 100 percent of the CPU when you upload an Acrobat PDF file using the CMSample provided in Site Server 3.0.


CAUSE

Content tagging is stuck in an endless loop because of an unexpected final DBCS character in the file.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http:/ /support.microsoft.com/support/supportnet/default.asp
The English version of the files should have these files: 

Date     Time                  Size    File name
--------------------------------------------------
07/02/98  03:27p                   913 Eula.txt
03/02/99  02:20p               161,552 Tagauto.dll
01/27/99  02:02p                62,544 Update.exe
03/02/99  04:42p                 1,669 Update.inf


NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q154871
TITLE: Determining If Your Product Is Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Site Server version 3.0.

Additional query words: hot fix qfe quick engineering patch 


Keywords          : SS3SP3Fix 
Version           : winnt:3.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: April 14, 1999